P2-GP-SAP Service Delivery Manager

Job Description – SAP Service Delivery Manager
About Us
Atlas Systems Inc. is a Software Solutions company headquartered in East Brunswick, NJ. Incorporated in 2003, Atlas provides a comprehensive range of solutions in the areas of GRC, Technology, Procurement, Healthcare Provider and Oracle to customers across the globe. Combining our unparalleled experience of over two decades in the software industry and global reach, we have grown with extensive capabilities across multiple industry verticals.
For more information, please visit our website:
https://www.atlassystems.com/
Please click on the link below to apply for this position:
https://atlas.bamboohr.com/careers/601
Job Title
SAP Service Delivery Manager
Location: Bangalore, India
Work Model: Hybrid
Experience: 10–12 Years
Employment Type: Full-time
Position Summary
We are seeking an experienced SAP Service Delivery Manager to lead the delivery of SAP application services for strategic enterprise customers.
This role is responsible for ensuring consistent, high-quality delivery across multiple SAP functional, technical, and enterprise application service areas while serving as the primary customer interface for service delivery, governance, operational excellence, and continuous improvement.
The Service Delivery Manager will manage a portfolio of SAP managed services, enhancement projects, production support, and service transition activities across technologies including SAP S/4HANA, SAP PP/DS, SAP Advanced Variant Configuration (AVC), SAP Basis, SAP Security & GRC, SAP Redwood, SAP Winshuttle (Evolve), SAP Enterworks, Centric PLM, and additional SAP technologies introduced as customer requirements evolve.
The ideal candidate will build trusted customer relationships, lead globally distributed delivery teams, ensure SLA and KPI compliance, optimize resource utilization, drive continuous improvement, and support the expansion of Atlas Systems' SAP service portfolio.
Key Responsibilities
Service Delivery Management
Own end-to-end delivery of SAP managed services for assigned customer engagements.
Ensure compliance with agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards.
Monitor service performance and proactively address operational issues.
Lead operational reviews, service governance meetings, and executive status reviews.
Serve as the primary point of escalation for delivery and customer issues.
Customer Relationship Management
Build and maintain strong relationships with customer business and IT stakeholders.
Understand customer priorities and translate them into effective delivery plans.
Communicate service status, risks, mitigation plans, and improvement initiatives.
Drive high levels of customer satisfaction through proactive engagement and responsive service management.
SAP Service Portfolio Management
Manage delivery across multiple SAP technologies and enterprise applications including:
SAP S/4HANA
SAP PP/DS
SAP Advanced Variant Configuration (AVC)
SAP Basis
SAP Security & GRC
SAP Redwood
SAP Winshuttle (Evolve)
SAP Enterworks
Centric PLM
Additional SAP technologies and enterprise applications as customer requirements evolve.
Coordinate production support, enhancement requests, application maintenance, service improvements, and minor project execution across all service towers.
Service Transition & Governance
Lead transition of new SAP services into managed support.
Coordinate knowledge transfer between customers, implementation partners, and Atlas delivery teams.
Establish governance processes including RAID management, action tracking, reporting dashboards, and service reviews.
Ensure successful delivery of enhancement initiatives with minimal business disruption.
Coordinate dependencies across internal teams and third-party vendors.
Resource & Delivery Management
Plan resource capacity based on customer demand and delivery commitments.
Allocate SAP consultants across functional and technical workstreams.
Support hiring, onboarding, mentoring, and competency development.
Work closely with SAP Practice leaders to build future capabilities.
Optimize resource utilization while maintaining delivery quality.
Operational Excellence
Monitor SLA performance, backlog health, delivery metrics, and service quality.
Drive automation, process optimization, and continuous improvement initiatives.
Establish reusable delivery assets, documentation standards, and knowledge management practices.
Leverage AI-powered productivity tools to improve planning, reporting, documentation, and operational efficiency.
Financial & Commercial Management
Monitor service financials, forecasts, resource utilization, and profitability.
Support effort estimation, budgeting, demand planning, and capacity forecasting.
Ensure contractual commitments and governance requirements are consistently achieved.
Identify opportunities to expand existing customer engagements.
Leadership
Lead globally distributed SAP consultants across multiple technologies.
Foster a culture of ownership, accountability, collaboration, and customer focus.
Mentor delivery leads and consultants while encouraging continuous learning.
Promote adoption of emerging SAP technologies, AI-enabled delivery practices, and industry best practices.
Required Qualifications
Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or a related discipline.
10–12 years of IT industry experience.
Minimum 8 years of experience managing SAP Managed Services, Application Support, or SAP Service Delivery engagements.
Experience managing SAP services for large enterprise customers.
Strong understanding of SAP Application Lifecycle Management, Production Support, Enhancement Delivery, and Service Transition.
Experience leading globally distributed cross-functional teams.
Excellent leadership, communication, stakeholder management, negotiation, and problem-solving skills.
Preferred Technical Experience
Experience managing delivery teams supporting one or more of the following technologies:
SAP S/4HANA
SAP PP/DS
SAP Advanced Variant Configuration (AVC)
SAP Basis
SAP Security & GRC
SAP Redwood
SAP Winshuttle (Evolve)
SAP Enterworks
Centric PLM
SAP Fiori
SAP Cloud ALM
SAP Solution Manager
Technical & Management Skills
Service Delivery
SAP Managed Services
Service Delivery Management
Application Support Management
Incident, Problem & Change Management
Service Transition
SLA & KPI Management
Continuous Service Improvement
Project & Governance
Project Planning & Coordination
PMO Governance
Resource & Capacity Planning

Employment type
India - Salaried

Work arrangement
No