Bilingual Carrier Compliance & Enrollment Specialist

BILINGUAL CARRIER COMPLIANCE & ENROLLMENT SPECIALIST
Diakon Logistics provides home delivery of big and bulky products such as furniture and large appliances, using 26' box trucks and two-person teams for delivery, installation, assembly, and set-up. Our network is built on Independent Contract Carriers (ICCs), and we're investing heavily in AI and automation to run compliance and carrier engagement better than anyone in last-mile.
In this role, you’ll report to the Director of Risk Management and Compliance. You'll be the bilingual bridge between our ICCs and Diakon's risk and compliance team. You'll own ICC enrollment support, keep carrier qualification and compliance files current, engage Spanish-speaking carriers daily, help oversee the AI agents and internal tech that back compliance, and light ICC recruiting.
Important Note: Roughly 75% of this job is communicating in Spanish – by phone, text, and email, every day. Spanish fluency is required.
Key Responsibilities
Walk ICCs through enrollment packets – authority, insurance, agreements, and required qualification documentation – so they start correctly, not just fast
Daily carrier engagement (75% in Spanish): answering questions, resolving missing items, and persistent, professional follow-up with independent business owners
Maintain carrier qualification and compliance files (authority, insurance, agreements, and client-required documentation) on our compliance platform
Oversee AI agents and internal tech supporting compliance, enrollment, and recruiting handoffs – review outputs, catch and correct bad ones
Light recruiting support alongside Contractor Relations when needed
Escalate risk and compliance gaps early to the Director of Risk Management and Compliance
Required Skills & Experience
Fluent Spanish and English, spoken and written - expect roughly 75% of your daily communication to be in Spanish
Willingness to travel occasionally
Flexibility with schedule
Document-heavy background: compliance, enrollment, carrier relations, insurance documentation, operations admin, or similar
Strong computer skills and genuine interest in AI and automation – you'll be reviewing and correcting AI agent output daily
Persistent, professional communication style with independent business owners
Accuracy over speed when compliance is on the line
Bonus Experience
Owner-operator, last-mile, 3PL, or brokerage experience
Familiarity with COIs, W-9s, carrier packets, and FMCSA/DOT basics
Prior recruiting or contractor-sourcing support experience
Why You’ll Want This Role
This position sits directly alongside Diakon's AI and automation build-out. You won't just process documents – you'll help shape how a growing last-mile network uses AI agents to run compliance and carrier engagement, with a clear path to grow as that function grows.
Salary: $55,000 - $60,000/year, DOE; plus, benefits and potential for bonus
Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.

Employment type
Full-Time

Work arrangement
No