Housing Navigator

Every day, people across Albuquerque face impossible choices between health, housing, safety, and survival. For more than four decades, Albuquerque Health Care for the Homeless has stood alongside our community’s most vulnerable neighbors, providing compassionate care, creating pathways to stability, and championing systemic change. More than 5,000 people each year find support through our integrated model of care, but our impact extends far beyond the walls of our clinic. Through advocacy, partnership, and innovation, we are working to transform the systems that drive homelessness and build a community where everyone has the opportunity to live with dignity, health, and hope.
Are you passionate about housing equity and making a tangible impact in your community? Albuquerque Health Care for the Homeless is seeking a Housing Navigator to bridge the gap between crisis and stability. In this critical role, you will serve as a systems-integrated resource, connecting individuals residing in shelters, respite care, motels, or places not meant for human habitation to vital housing opportunities and social services. Operating from a compassionate, harm-reduction model, you will walk alongside clients to navigate complex systems and advocate for sustainable housing solutions. If you possess deep empathy, excellent communication skills, and a commitment to health equity, apply today to help us end homelessness one connection at a time.
This is a full-time, non-exempt position.
Duties and Responsibilities:
· Conduct interviews with clients to determine housing needs
· Administer housing assessments (as needed) for those experiencing homelessness
· Acquire and maintain information regarding available housing resources in Bernalillo County, including but not limited to housing vouchers, affordable housing resources, and landlords with available housing stock
· Develop and maintain tracking system(s) for funder reporting (in conjunction Housing Manager/Housing Coordinator)
· Document all encounters and contacts made on behalf of client into EHR within 72 hours
· May assist participants in their housing search, including applying for apartments, negotiating with potential landlords, and accompanying participants to apartment viewings as needed.
· Connect clients to other social services in the community as needed
· Complete releases/requests for information, intakes, referrals, and other required documentation to ensure compliant and efficient transition between community services
· Work closely with housing voucher, social services, and governmental programs in the community
· Work collaboratively and effectively within an integrated team and establishes positive, supportive relationships with staff and providers
· Perform other duties as assigned
Minimum Qualifications:
· Ability to work with diverse groups of people
· Excellent verbal and written communication skills
· Strong interpersonal skills
· Must have good organizational skills
· Must have high skill level in attention to detail
· Comfort with working in variable work locations
· Valid New Mexico driver’s license with clean driving record
· Comprehensive knowledge of Microsoft Office 365
· Working knowledge of housing voucher programs
· 1 year of experience working in a housing or social services capacity with underserved populations
· High school diploma or equivalent
Preferred Qualifications:
· Experience working with people experiencing serious mental illness and/or substance abuse
· Associates degree of higher in Psychology, Social Work, Human Services or related field
· Bilingual English/Spanish
All benefits begin the month after hire:
Low cost medical, vision, and dental insurance with health club membership
Life insurance and Accidental Death and Dismemberment fully paid for by organization
Long Term Disability fully paid for by organization
Paid Time Off - 24 days in first year of employment
Catastrophic Sick Time accrual
7 Paid holidays
Health Care and Dependent Care Flexible Spending Accounts
401k with employer match
Student loan forgiveness eligible
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
This organization participates in E-Verify.

Employment type
Regular Full-Time

Work arrangement
No