Financial Service Representative (Mandarin) - Montreal

OTT Financial Group is the parent organization of a group of financial services and investment companies. We leverage cutting-edge fintech innovations to bring excellent financial advice and best-in-class wealth management to our customers and business partners. Empowering 5,000+ merchants and hundreds of thousands of individual clients across Canada, we are the home to a wealth of expertise in forex and securities trading, mobile and cross-border payment, and investment fund management.
We are ambitious, results-focused, and forward-looking. At OTT, you’ll get numerous opportunities to learn and grow, alongside a cohort of talented people from diverse backgrounds and industries. Tackling business challenges in a collaborative and innovative environment, you’ll be encouraged to be your best self and make a meaningful impact.
We are looking for experienced Financial Service Representative (FSR) to support our business growth in Quebec. The primary responsibility is to develop the client base, identify clients’ needs, and promote company’s products and services. This role also involves working with internal teams to ensure a coordinated approach to make clients satisfied.
Responsibilities:
Create a customer-oriented culture where customers are respected including welcoming customers with greetings and providing walk-in customers with tea/coffee/water
Manage inbound/outbound calls in a timely, friendly and effective manner
Provide quality services to clients over the phone, through the Internet and/or face to face
Perform customer verification in accordance with requirements and policies
Identify and assess customers’ needs to reach solutions and achieve satisfaction
Keep records of communication with customers and records of transactions
Communicate and coordinate with internal departments when necessary
Build sustainable relationships with customers through trust and communication
Attend training sessions to improve knowledge and performance, such as the regulations and guidelines issued by FINTRAC as well as OTT’s internal policies
Ensure accuracy and effectiveness in using OTT’s business processing systems
Meet personal/team qualitative and quantitative targets
Maintain a cleaning work environment
Achieve a score no less than 90% in each of the ongoing training assessments
Requirements:
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of circumstances
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Mandarin proficiency is mandatory in order to service our Mandarin speaking clients
We provide a comprehensive compensation package and a variety of opportunities for you to grow in a dynamic, collaborative, progressive, and high-performing team. Apply now to unleash your full potential.
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
Accommodations for job applicants with disabilities are available upon request.

Employment type
Full-Time Contract

Work arrangement
No