Service Manager - MHFS

SERVICE MANAGER – MENTAL HEALTH FLOATING SUPPORT – DONCASTER
Location: DN5 4HZ
Salary: £34,980.00 per annum
Contract Type: Full-time, Permanent
Main Purpose: To lead and manage the Mental Health Floating Support service and the supported living service at Morley Road, ensuring high-quality, person-centred support and effective housing management in accordance with Target Housing policies, procedures, contractual requirements and relevant legislation.
Job Purpose / Key Responsibilities:
Lead, manage, and motivate the service team, ensuring staff are supported, developed, and equipped to deliver high-quality services.
Oversee day-to-day service delivery, ensuring performance against KPIs, contractual requirements, quality standards, and organisational objectives.
Take overall responsibility for service planning, performance monitoring, and continuous improvement.
Ensure effective supervision, appraisal, training, and development of staff, addressing performance or conduct issues appropriately.
Monitor staffing levels, rotas, sickness, annual leave, and service cover to ensure the service operates effectively.
Lead on audits, quality assurance, compliance, and action planning, ensuring recommendations are followed through within agreed timescales.
Oversee referrals, assessments, allocations, tenancy sustainment, risk management, safeguarding, and support planning.
Ensure service users receive appropriate support and are effectively signposted to health, social care, housing, and other relevant services.
Develop and maintain effective relationships with commissioners, local authorities, mental health services, partner agencies, and other stakeholders.
Represent Target Housing at partnership, multi-agency, referral, and other relevant meetings.
Monitor service user outcomes, engagement, support uptake, and tenancy sustainment, ensuring accurate records and appropriate reporting.
Lead on responding to complaints, incidents, safeguarding concerns, and other service issues, ensuring appropriate investigation, recording, and learning.
Ensure effective Health & Safety management across the service, including compliance with relevant policies, legislation, and organisational procedures.
Ensure staff understand and comply with relevant housing, care, mental health, safeguarding, equality, and health and safety legislation and good practice.
Support community outreach and early intervention initiatives, particularly in relation to mental health services and access to appropriate housing.
Promote a strengths-based, recovery-focused, and person-centred approach to supporting vulnerable adults.
Manage and resolve tenant, neighbour, and stakeholder concerns in line with organisational policies and procedures.
Ensure the service operates within agreed budgets and resources, identifying and addressing areas of financial or operational risk.
Prepare reports, performance information, and other documentation for internal management, commissioners, and external stakeholders as required.
Act as an ambassador for Target Housing, promoting the organisation's values and maintaining positive relationships with service users, colleagues, partners, and the wider community.
Identify opportunities for service development and improvement and lead or contribute to relevant projects and initiatives.
Perform other duties as required to support the aims and objectives of Target Housing.
Person Specification:
Experience of managing or supervising services supporting vulnerable adults, ideally including people with mental health needs.
Experience of leading, motivating, and developing staff teams.
Knowledge and understanding of mental health, capacity, care, safeguarding, and housing legislation and best practice.
Experience of working with external agencies, commissioners, local authorities, health services, and other stakeholders.
Strong understanding of risk management, safeguarding, quality assurance, and service improvement.
Strong people and project management skills, with the ability to manage competing priorities and meet deadlines and KPIs.
Excellent communication, interpersonal, and report-writing skills.
Ability to use initiative, exercise sound judgement, and make effective decisions.
Strong organisational skills with excellent attention to detail and accuracy.
Commitment to delivering person-centred services and positive outcomes for vulnerable people.
Competencies:
Customer Focus (Critical)
Developing & Coaching Others (Critical)
Planning & Organising (Critical)
Confidence & Judgement (Very Important)
Integrity (Critical)
Communication & Influencing (Very Important)
Team Work (Very Important)
Technical (Important)
Essential Requirements: A full UK driving licence and access to your own vehicle are essential for this role.
Why Join Target Housing? We value our people and are committed to supporting your growth and wellbeing. Benefits include:
Excellent opportunities for career development
Ongoing training and professional development
Mileage compensation
Access to Westfield Health & Lifetime Financial membership
Eligibility for a Blue Light Card
Employer contributory pension scheme (4%)
A supportive, feedback-driven culture with regular supervision
28 days annual leave (rising to 33 with service) plus 8 bank holidays
Equality, Diversity and Inclusion: As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident employer.
If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.
Please reach out to Amanda.Fields@targethousing.org.uk for more information.

Employment type
Full-Time, Permanent

Work arrangement
No