Program and Operations Coordinator

Job Profile:
Instructional Technologist 1
Job Family:
Instructional Design and Technology
Time Type:
Full time
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Assesses and provides instructional design support for in one or more units to develop resources and materials to support teaching and learning.
Job Description:
Are you passionate about transforming education through innovative design, enhanced pedagogy, and technology? Do you thrive in fast-paced, collaborative environments where organization, communication, and continuous improvement make a meaningful impact? Are you highly motivated, adaptable, and committed to supporting teams that create exceptional learning experiences? If so, keep reading below for this Program and Operations Coordinator opportunity!
ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.
Want to know more about working at EdPlus? Watch this short video!
We are seeking a highly organized and proactive Program and Operations Coordinator to join our dynamic, mission-driven EdPlus Digital Learning (EDL) team. Every day you will make a difference in the lives of others by helping shape the future of digital learning at one of the world's most innovative universities. You will play a critical role in supporting the design and scalable delivery of online learning experiences that increase student success and expand access to education around the globe.
Every course our team builds moves through a pipeline: it is scoped, assigned, developed, approved, scheduled, and revised. At any given time, hundreds of courses are somewhere in that journey. Your role is to ensure every project stays on track by maintaining accurate records, coordinating across teams, anticipating needs, and communicating proactively. Your work enables instructional designers to focus on designing engaging, learner-centered experiences while helping faculty and stakeholders stay informed and aligned.
This is more than an operations role; it's an opportunity to contribute to a future-thinking organization where thoughtful coordination, process improvement, and collaboration directly support the success of learners worldwide. When the tracking is accurate and communication happens early, designers spend more time designing, faculty are never surprised, and students receive high-quality courses on time. If you're energized by creating order, improving systems, and helping cross-functional teams do their best work, we'd love to meet you.
Essential Duties:
Course Tracking and Data Management
Track, maintain, and continuously improve course development records, schedules, approvals, and related data using Airtable, Jira, and other project management and tracking systems to ensure accuracy, visibility, and accountability.
Manage and maintain comprehensive documentation for EdPlus course development activities, including program affiliations, timelines, development status, approvals, communications, and supporting records.
Monitor course schedules and development milestones, proactively identifying delays or missing approvals, communicating with program managers and stakeholders, and coordinating adjustments as needed.
Prepare and distribute reports, dashboards, status updates, presentations, briefing materials, and other documentation to support instructional design leadership and stakeholder decision-making.
Instructional Design Team and Program Support
Serve as the primary coordinator and administrative support for the instructional design team by managing workflows, timelines, resources, scheduling, documentation, and quality assurance activities across multiple concurrent projects.
Support the onboarding, coordination, and execution of new course development initiatives, program launches, and other operational projects led by EDL leadership.
Support the Assistant Director of Program Learning Experience and the Associate Director of EDL Operations with program-level initiatives, operational planning, process improvements, and special projects.
Communication and Stakeholder Coordination
Act as a liaison among instructional designers, faculty, program managers, and other EdPlus units to facilitate effective communication, collaboration, course development, scheduling, and maintenance.
Develop, maintain, and enhance operational tools, Airtable automations, interfaces, job aids, training materials, videos, and other resources that improve team processes, communication, and efficiency.
Assume or coordinate other duties or projects as assigned or directed.
NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale, AZ.
Desired Qualifications:
Bachelor's degree or higher in a related field.
Experience using project management or tracking tools such as Airtable, Jira, or similar platforms.
Evidence of familiarity with instructional design processes, online course development, or higher education academic operations.
Evidence of strong organizational skills and attention to detail, with the ability to manage multiple projects and priorities simultaneously.
Demonstrated experience supporting cross-functional teams and preparing reports, dashboards, or recap documents.
Evidence of proactive communication and the ability to work effectively with instructional designers, faculty, and other stakeholders.
Demonstrated ability to work effectively in a fast-paced, collaborative environment across multiple teams.
NOTE: Please answer the following questions in your cover letter:
Describe a time you kept a multi-step project on schedule across several people who did not report to you. What system did you use to track it, and how did you communicate when something slipped?
Describe a tracking tool, process, or document you built or improved that others kept using after you set it up.
Salary & Benefits:
$50,000 - $60,000 per year; DOE
ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.
Healthcare
Financial Security
Retirement
Family Resources
Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
Discounts
Working Environment
Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.
ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid work schedules, subject to approvals per ASU policy.
Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.
Department Statement:
As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.
ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.
ASU EdPlus
Driving Requirement:
Driving is not required for this position.
Location:
Off-Campus: Scottsdale
Funding:
No Federal Funding
Instructions to Apply: