Service Center Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Expert Service Center Technician will be responsible for initiating and executing service activities at service center locations in a safe and efficient manner. This role works with more advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). May interface with customer.
Responsibilities:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
Create and maintain safe working environment and culture within the organization
Take care of company property
Demonstrates high impact culture through innovation, accountability and empowerment
Must be able to function in a team environment
Usually works with little to no supervision
Works independently and has ability to lead/coach/guide/motivate
Travel Requirements:
Some travel required
20%-30% travel depending on division & location (overnight stays, away from home)
Driving Requirements
Driver Application for Employment
Motor Vehicle Report (MVR)
Forms:
Driver Disclosure and Release
Employee Applicant Drug and Alcohol Statement
FMCSA Certificate of Awareness
Driver Certificate of Violations
Driver Statement of On Duty Hours Road Test
Copy of Driver’s License
Copy of Medical Certificate
PLACEHOLDER FOR DIVISION SPECIFIC REQUIREMENTS
High Impact Behaviors:
• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.
Education Requirements:
HS diploma or equivalent
Capable of obtaining a CDL, class A or B with applicable endorsements
Preferred:
Technical military background
Tech Cert, Degree or industry specific license(s)
Experience Requirements:
Ability to obtain all required customer clearances (TWIC, DISA, etc.)
Ability to obtain DOT Medical card
Clean driving record
Work experience preferred
3 to 7 years of technical work experience
Skill Requirements:
Electrical, mechanical, diesel, fusion experience depending on business unit
Work without direct supervision and provides coaching/training to junior-level technicians
Technically sound
Experience with Microsoft Office
Must have customer service experience
Demonstrates critical thinking and complex troubleshooting ability
Basic controls ability (PLC)
Synthesizes technical information and communicates it clearly
Derives insight from customer experience to produce outcomes and solve complex problems often in novel and unexpected ways
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.