Shelter Support Attendant

Position Overview
KLEO Community Family Life Center (KLEO) is seeking an individual to serve as a Shelter Support Attendant. This role is responsible for executing the daily logistical and environmental activities of the shelter under the direction of the Shelter Program & Client Services Manager. The selected individual will support the mission of KLEO by ensuring a clean, safe, and organized environment for all residents and program initiatives.
Essential Functions & Responsibilities
Logistical Support: Assist with the logistical setup for new arrivals, including preparing linens, bed assignments, and welcome kits.
Facility Oversight: Conduct hourly walking inspections of all interior and exterior facility areas to ensure safety and order.
Nutrition Services: Support the distribution of meals and snacks, including the setup and cleaning of dining areas.
Laundry Operations: Manage regular laundry services for linens, towels, and resident clothing.
Maintenance & Inventory: Perform regular custodial and janitorial duties to maintain facility standards.
Supply Logistics: Assist with receiving, unloading, and stocking food or facility supply deliveries.
Policy Guidance: Communicate and encourage resident adherence to shelter rules and safety policies.
Conflict Resolution & De-escalation: Actively practice proven de-escalation techniques to manage resident conflicts and consistently enforce shelter policies and procedures to ensure a safe community environment.
Emergency Response: Respond to facility emergencies in a timely and professional fashion.
Team Participation: Attend staff meetings and work cooperatively with other team members to support shelter operations.
Other: Performance of all other duties as needed and assigned by the Shelter Program & Client Services Manager, Director of Shelter Operations, COO and President/CEO.
Qualifications
Education
High School/GED or four-years of equivalent experience.
General Physical Requirements
Ability to exert up to 25 pounds of force to move objects.
Ability to carry laundry and supplies up four flights of stairs.
Ability to stand and walk for extended periods while on-site.
Skills & Abilities
Experience providing services to individuals experiencing homelessness is preferred.
Proficiency with Google Workspace or MS Office (Outlook, Word, Excel).
Strong organizational and problem-solving skills with the ability to meet deadlines.
Sensitivity to issues of diversity and commitment to being a team player.
Conditions of Employment
Successful completion of a Background Check.
Possession of or ability to complete CPR Training.
Ability to maintain regular, punctual attendance consistent with KLEO policy and ADA standards.

Employment type
Full-Time

Work arrangement
No