Customer Service Representative

About Tally Group:
Tally Group is a world-leading technology company that builds and maintains software for energy retailers. Headquartered in Melbourne and with employees in 6 countries, our customers are some of Australia's largest energy providers. We want to transform how people power their homes and businesses!
We’re now looking for 6 new CSRs to join our team supporting our growing customer base. This is a great opportunity to kick off a career in the energy industry, or if you prefer, to provide a pathway into a tech career.
About the role:
You’ll be joining a close knit and supportive team of Customer Service Representatives (CSRs), answering inbound calls and assisting energy customers with a range of issues, from queries about their bill, to issues with their power supply.
This is a team that genuinely cares about each other, and full training and support will be given for you to excel in the role. As a CSR your days will include a mix of:
Taking customer calls and answering queries about their power accounts eg applications for supply, meter reading requests, debt queries etc.
Handling customer complaints.
Creating service orders, initiating action, and updating customer information in response to customer requests.
Arranging appointments for customer service work on behalf of clients.
Making outbound customer calls regarding appointment confirmation and debt.
Making simple adjustments to customer accounts in accordance with client credit control arrangements.
Processing information relating to disconnect/reconnect fees and charges.
About you:
1+ years’ customer service experience in any industry eg retail, hospitality, call centre.
Strong communication skills, both written and verbal
Strong customer service skills
Ability to stay calm under pressure and comfortable handling complaints
Strong problem solver, with a proactive and resourceful mindset
A positive attitude and willingness to learn, and collaborate as a team
Ability to work autonomously, proactively and show initiative
Enjoy a fast-paced environment
Available to work rotating shifts between 8am-6pm, Monday to Friday
What we Offer?
Supportive team that will help you succeed
Office a 10min walk from Fortitude Valley Station
Access to Employee Assistance Programme
Employee events including morning teas, BBQs, lunches and outings
Referral bonuses if you refer your friends
Salary sacrifice and novated leasing
Discounts at JBHifi
Hybrid working to support work/life balance
Tally Day: As an extra perk, we provide one Tally Day each year for you to use as an additional personal day or to observe a special occasion
If this sounds like you, apply now including a brief note letting us know why you'd be a greet fit for this role. We'll be reviewing applications as they come in.

Employment type
Full-Time

Work arrangement
No