Assistant Operations Manager – Men’s Luxury Salon

The Assistant Operations Manager supports the effective management of salon operations,
ensuring high standards of service, efficiency, and team performance. Working closely with
the Operations Manager, this role contributes to business performance, maintains
operational excellence, and ensures a consistent, premium client experience in line with the
brand.
Key Responsibilities
1. Business & Operational Leadership
Oversee daily salon operations to ensure efficiency, consistency, and service excellence
Act as the primary decision-maker in the absence of the Operations Manager
Drive team accountability to ensure smooth execution and high performance
Identify operational gaps and implement improvements to enhance overall performance
2. Commercial Performance & Financial Oversight
Drive revenue performance and support achievement of business targets
Monitor KPIs, sales, and productivity, taking corrective action where required
Oversee cost control and operational efficiency
Analyze performance data to support informed decision-making and profitability
3. Sales & Business Growth
Support revenue growth through upselling, service optimization, and client engagement
Contribute to the development and execution of promotions and initiatives
Identify opportunities to strengthen service offering and market positioning
4. Leadership & Team Management
Lead and support the team to maintain high performance and service standards
Oversee scheduling, workforce planning, and productivity
Support ongoing team development
Promote a culture of professionalism, accountability, and excellence
5. Process Improvement & Compliance
Improve operational processes to enhance efficiency and client flow
Ensure compliance with health, safety, and hygiene standards
Maintain adherence to company policies and brand guidelines
6. Vendor & Resource Management
Oversee inventory and supplier coordination
Ensure optimal stock levels while maintaining cost efficiencyClient Experience & Brand Standards
Ensure consistent delivery of a premium, personalized client experience
Uphold and enforce luxury service standards across all client touchpoints
Oversee client relationships, including VIP experience and service recovery
Leverage client feedback to improve satisfaction and retention
Requirements
Experience in salon, spa, hospitality, or luxury service environments
Strong operational and team management experience
Good commercial awareness and understanding of business performance
Strong organizational, analytical, and problem-solving skills

Employment type
Full-Time (LO)

Work arrangement
No