Travel Coordinator

Job Summary
SafeRide Health is seeking a detail-oriented, customer-focused Travel Coordinator to join our Travel Operations team. In this role, you will manage end-to-end travel logistics for members traveling for medical care, ensuring a smooth, supportive, and dignified experience. You’ll be the primary point of contact for members, health plans, and vendors—balancing accuracy, efficiency, and empathy in every interaction.
Key Responsibilities
Coordinate Medical Travel
Arrange flights, ground transportation, lodging, and meal reimbursements tailored to members’ medical needs.
Authorization Management
Verify and document health plan travel authorizations, request and secure pre-approvals, and confirm details with medical facilities.
Member Support
Provide clear, compassionate communication about travel details, reimbursement processes, and authorizations; deliver timely documentation to both members and health plans.
Vendor Relations
Build and maintain positive partnerships with lodging, transportation, and meal service providers.
Data & Reporting
Track costs, monitor reimbursements, and maintain accurate, detailed records in alignment with compliance requirements.
Productivity & Quality
Meet departmental performance standards while maintaining exceptional service quality and member satisfaction.
Flexibility
Adapt to changes in travel schedules and unforeseen circumstances while ensuring members’ needs remain the priority.
Required Qualifications
High school diploma or equivalent.
1+ year experience in travel coordination or similar logistics-based role.
1+ year experience in a high-volume inbound call center or customer service environment.
Strong data entry skills; ability to manage high call volume and multitask in a fast-paced setting.
Knowledge of cost tracking, budgeting, or service expense management.
Typing speed of at least 35 WPM.
Preferred Qualifications
Some college coursework or degree in hospitality, business, or related field.
Familiarity with Medicaid NEMT guidelines.
Bilingual (Spanish preferred).
Mindset and Values We’re Looking For
Strong problem-solving and decision-making skills under pressure.
High emotional intelligence and empathy when supporting vulnerable populations.
Excellent communication (verbal and written) across phone, email, and documentation.
Ability to work independently and collaboratively with health plans, vendors, and internal teams.
Cultural competence and sensitivity in working with diverse populations.
Strong organizational skills with ability to meet deadlines consistently.
Benefits
We offer a remote-first work environment, competitive compensation, and comprehensive benefits including:
Competitive salary, annual bonus opportunities, and equity options
Remote with flexible hours
Comprehensive medical, dental, and vision insurance
401(k) with company match
Generous PTO, paid company holidays, and paid parental leave
Career growth and development opportunities in a mission-driven organization
SafeRide Summary
SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to intelligently deliver cost-effective, on-demand transportation, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.

Employment type
Full-Time

Work arrangement
No