Junior Customer Support Representative (Varna)

What to expect of your role:
You will be a part of our Turkish-speaking Customer Success team, responsible for providing high-quality customer service for our product for the Turkish market. We have a friendly environment, training is provided from the first day, so you can perform to the fullest, and you will be working on a shift-based schedule.
What you need to succeed in this role:
Desire and self-confidence;
Minimum B2 level of Turkish;
Good command of Turkish grammar, spelling and spelling rules;
Ability to understand and express yourself in Turkish;
Good knowledge of English will be a plus;
Experience in customer service;
Ability to understand and empathise with customers' problems;
Ability to learn and apply quickly;
Flexibility in working hours and days (work by shifts).
You will be expected to:
Deliver high-quality services to our customers;
Answer via live chats and emails;
Help customers with complaints and questions;
Give customers information about our website;
Help the customer success team prioritise the queue of requests;
Other project support work.
(Full training will be provided.)
About our corporate culture:
As an international team, we are motivated by the freedom to do our best work. Our employees are autonomous and responsible for their projects, taking the initiative when necessary, not giving up on their opinions, and speaking freely. We invest in the potential of each person, confident that together, our skills will shape the company’s future success.
Reasons to join us:
Our positive workplace atmosphere creates a culture of collaboration and support, making it a place you'll love working in;
We offer competitive compensation and regular career development reviews to motivate you to reach your full potential and love the work you do;
We offer a generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
You'll love working here because we provide financial assistance for professional development, helping you stay ahead of the curve and love your career path;
Our Educational Allowances give you the opportunity to expand your knowledge and experience, not only in your work but also in other areas;
You'll love the monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
At our company, we prioritise the health and well-being of our employees, which is why we offer comprehensive health insurance plans;
Our referral program rewards you for bringing top talent to the company, making it a place you enjoy sharing with others;
With engaging team-building activities and corporate parties, you'll love being part of our community and team spirit.
Ready to join us? Apply for this position!
What’s next?
Our recruiters will review your CV and reach out to you if you are suitable for the role.
What your process will look like:
HR Interview with the Recruiter;
Final interview with the team;
Final decision.
Our recruitment team is very willing to help out, so contact us with any questions you may have!
Bu pozisyon size ne sunacak:
Ürünümüz için Türkiye pazarına yüksek kaliteli müşteri hizmeti sunmaktan sorumlu Türkçe Customer Success Manager ekibimizin bir parçası olacaksınız. Dost canlısı bir ortamda, tam performans gösterebilmeniz için ilk günden itibaren eğitimle ve vardiyalı bir programla çalışıyor olacaksınız.
Bu rolde başarılı olmanız için gerekenler:
İstek ve özgüven;
Türkçe dilinde minimum B2 düzeyinde bilgi sahibi olma;
Türkçe dilbilgisi, yazım ve imla kurallarına iyi derecede hakim olma;
Türkçe anlama ve ifade etme yeteneği;
İyi düzeyde İngilizce bilgisi artı bir avantaj olacaktır;
Müşteri hizmetlerinde deneyim;
Müşterilerin problemlerini anlama ve empati kurma yeteneği;
Hızlı öğrenme ve uygulama yeteneği;
Çalışma saatleri ve günlerinde esneklik (vardiya usulü çalışma).
Sizden beklentilerimiz:
Müşterilerimize yüksek kaliteli hizmetler sunmak;
Canlı sohbet veya email aracılığı ile iletişim kurmak;
Müşterilere şikayetleri ve soruları konusunda yardımcı olmak;
Gerekmesi halinde müşteriler ile t

Employment type
Full-Time

Work arrangement
No