Customer Support Representative Varna

What to expect of your role:
You will be a part of our Turkish-speaking Customer Success team, responsible for providing high-quality customer service for our product for the Turkish market. We have a friendly environment, training is provided from the first day, so you can perform to the fullest, and you will be working on a shift-based schedule.
What you need to succeed in this role:
Can-do attitude;
Excellent knowledge of the Turkish language;
Good knowledge of the English language would be a plus;
Previous experience in the customer care fields;
The right attitude, accurate, hard-working, attentive to detail, and self-organised person;
Flexibility in working hours and days (work by shifts).
You will be expected to:
Deliver high-quality services to our customers;
Answer via live chats and emails;
Help customers with complaints and questions;
Make calls to customers in difficult cases;
Give customers information about our website;
Other project support work.
(Full training will be provided.)
About our corporate culture:
As an international team, we are motivated by the freedom to do our best work. Our employees are autonomous and responsible for their projects, taking the initiative when necessary, not giving up on their opinions, and speaking freely. We invest in the potential of each person, confident that together, our skills will shape the company’s future success.
Reasons to join us:
Our positive workplace atmosphere creates a culture of collaboration and support, making it a place you'll love working in;
We offer competitive compensation and regular career development reviews to motivate you to reach your full potential and love the work you do;
With flexible working hours and remote options, you'll love the freedom to work on your terms;
We offer a generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
You'll love working here because we provide financial assistance for professional development, helping you stay ahead of the curve and love your career path;
Our Educational Allowances give you the opportunity to expand your knowledge and experience, not only in your work but also in other areas;
You'll love the monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
At our company, we prioritise the health and well-being of our employees, which is why we offer comprehensive health insurance plans;
Our referral program rewards you for bringing top talent to the company, making it a place you enjoy sharing with others;
With engaging team-building activities and corporate parties, you'll love being part of our community and team spirit;
Our company offers a Badge System that rewards your performance and dedication. As you progress, you can improve your skills, advance your status, and enjoy salary increases. Additionally, employees with high monthly quality scores are eligible for extra bonuses.
Ready to join us? Apply for this position!
What’s next?
Our recruiters will review your CV and reach out to you if you are suitable for the role.
What your process will look like:
HR Interview with the Recruiter;
Final interview with the team;
Final decision.
Our recruitment team is very willing to help out, so contact us with any questions you may have!
Customer Support Representative (Türkçe)
Bu pozisyon size ne sunacak:
Ürünümüz için Türkiye pazarına yüksek kaliteli müşteri hizmeti sunmaktan sorumlu Türkçe Customer Success Manager ekibimizin bir parçası olacaksınız. Dost canlısı bir ortamda, tam performans gösterebilmeniz için ilk günden itibaren eğitimle ve vardiyalı bir programla çalışıyor olacaksınız.
Bu rolde başarılı olmanız için gerekenler:
Kararlı ve motive;
Türkçe’yi son derece iyi yazabilen ve konuşabilen;
İngilizceye hakim (ek bir avantaj olacaktır);
Müşteri hizmeti alanında deneyim;
Pozitif tutum, titiz, çalışkan, detaylara dikkat eden ve kendini organize edebilen;
Çalışma saatleri ve günleri konusunda esneklik (vardiyalı çalışma).
Sizden beklentilerimiz:
Müşterilere yüksek kaliteli hizmet sunmak;
Canlı sohbet ve e-posta yoluyla yanıtlar vermek;
Müşterilere şikayet ve sorularında yardımcı olmak;
Gerekli durumlarda müşterilere çağrı yapmak;

Employment type
Full-Time

Work arrangement
No