Program Manager

Program Manager
About Us:
RSM is a 30-year-old Charlotte-based experiential marketing agency specializing in retail events, shopper marketing, consumer promotions, and live brand experiences. We strive to create and develop campaigns that connect consumers and brands through meaningful experiences and flawless execution.
About the Role:
The Program Manager is responsible for leading the execution of experiential marketing programs, retail activations, and shopper marketing initiatives from kickoff through completion. This role works cross-functionally with internal teams, clients, vendors, and external partners to ensure projects are delivered on time, on budget, and at the standard of excellence expected at RSM.
The ideal candidate is highly organized, solutions-oriented, and thrives in a fast-paced environment managing multiple moving pieces at once. This role requires strong communication skills, attention to detail, and the ability to proactively navigate challenges while maintaining strong client and partner relationships.
Responsibilities:
Lead day-to-day management of assigned programs and projects, ensuring seamless execution from planning through final delivery
Develop and oversee project timelines, deliverables, budgets, and internal workflows to ensure projects stay on track
Serve as a primary point of contact for clients, maintaining proactive communication and building strong working relationships
Collaborate cross-functionally with account teams, operations, creative, production, logistics, and external vendors to execute projects successfully
Coordinate sourcing of materials, assets, supplies, staffing, and other project needs to support program execution
Manage project budgets, expenses, invoicing timelines, and program financials while maintaining fiscal responsibility
Identify and proactively solve project challenges, communicating risks, updates, and solutions as needed
Maintain consistent communication regarding project updates, timelines, and deliverables with both internal teams and clients
Support the development of presentations, recaps, client-facing materials, and internal reporting documents
Oversee vendor, contractor, and partner relationships to ensure quality execution and adherence to project expectations
Maintain high-quality standards and strong attention to detail while balancing multiple projects and competing priorities
Travel approximately 25% to support client meetings, program launches, site visits, and live events
Qualifications:
Bachelor’s degree in Marketing, Business, Communications, Project Management, or related field preferred
3+ years of experience in project management, account management, experiential marketing, agency operations, or related field
Strong project management, organization, and time management skills with the ability to manage multiple projects simultaneously
Exceptional written and verbal communication skills
Ability to work collaboratively across departments while maintaining ownership of assigned projects
Solutions-oriented mindset with the ability to adapt quickly in a fast-paced environment
Strong attention to detail and ability to proactively identify and solve challenges
Experience managing budgets, timelines, vendors, and cross-functional deliverables preferred
Proficiency in Microsoft Office Suite and project management platforms
Ability and willingness to travel approximately 25%, including occasional non-standard hours during live program execution

Employment type
Full-Time

Work arrangement
No