Customer Billing Specialist

The Customer Billing Specialist works at the direction of the Accounts Receivable Supervisor and is responsible for billing and collections, including accurate coding and entry of invoices and pursuing payment of outstanding invoices. This role helps ensure timely, accurate invoicing, supports strong customer relationships, and contributes to effective cash flow management.
Duties Include
Receives and sorts work tickets by office, technician, company, Authorization for Expenditure (AFE), and location
Transfers ticket data to NetSuite and creates customer invoices
Codes invoice line items based on work or service performed and appropriate customer price sheets
Obtains any additional information needed to process invoices from both internal and external contacts
Provides customers with open invoice and statement information upon request
Provides internal reports regarding financial and customer information
Fields calls and questions from customers and managers regarding invoices or billing
Submits finalized invoices to customers via postal mail, email, or online entry
Assists with customer billing corrections and creation of credit memos when necessary
Maintains a working knowledge of customer pricing and billing agreements, including MSAs, POs, and work orders
Works closely with customer representatives, field inspectors, and management to assure the timely collection of past due invoices
Assist with month-end close activities
All Employees Shall:
Cooperate with their employer for the purposes of protecting the health and safety of themselves as well as other workers either engaged or at the work site where the work is being carried out.
Follow Company Policies and procedures
Complete required paperwork and expense reports
Perform other job-related tasks as assigned by management
Special Skills Required
Strong coding, data entry, and 10-key experience
Basic understanding of Microsoft Office, including Word, Excel, Outlook, and PowerPoint
NetSuite experience is a plus
Exceptional phone etiquette and ability to field internal and external billing questions
Ability to work effectively and cooperatively with internal and external contacts
Ability to multi-task, take direction, and work with minimal supervision
Ability to follow work schedule
Good organizational skills
Detail-oriented, self-motivated, and reliable
Maintain a high level of integrity and make ethical decisions
Eagerness to learn and grow within the organization
Success working in small teams
Ability to share on-the-job knowledge with others
Experience in an oil and gas field environment preferred but not required
Must abide by Company safety policies at all times
Must be able to pass a drug & alcohol test, MVR and FBI background check
Knowledge of accounts receivable processes and 1 to 2 years of relevant experience
High School Diploma or equivalent
Working Conditions
Standing, walking, sitting, lifting, carrying, pushing, pulling, reaching, handling, fingering, feeling, talking, hearing, visual acuity, and color vision
Moving, carrying, and lifting objects in excess of 30 pounds
Be able to step up stairs, into vehicles or onto equipment
Working extended hours and standing for extended periods of time
Long hours of computer usage can create visual and mental stress
Daily fast pace, deadlines, and sheer volume of work can create stress
Position requires daily in-office support and presence. Location is near Houston intercontinental airport
This role is expected to maintain consistent availability during standard business hours (Monday–Friday, 8:00 a.m.–5:00 p.m.) to support daily operational and billing functions. Occasional extended hours may be required during month-end close or high-volume periods

Employment type
Full-Time

Work arrangement
No