Support Application Developer

Case IQ is a leading B2B SaaS company in the governance, risk, and compliance (GRC) space, helping organizations build safer, more accountable workplaces. We offer a comprehensive suite of solutions that enable organizations to move from reactive approaches to proactive risk management. Our software helps teams across compliance, HR, legal, and investigations report, manage, investigate, and prevent workplace risk - including ethics violations, fraud, harassment, discrimination, security incidents, and third-party issues - so they can better protect their people, culture, and business.
Backed by over 25 years of domain expertise and trusted by Fortune 500 companies, Case IQ has supported the management of millions of cases and helped mitigate billions in financial and reputational risk.
Role Summary
The Software Application Developer will support Case IQ customers by resolving issues, improving service experiences, and partnering across teams to strengthen customer outcomes. Working closely with internal stakeholders, this role is expected to balance quality, speed, collaboration, and sound judgment in a scaling B2B SaaS environment.
What You'll Do
Full stack development with JavaScript using Node.js and Backbone.js frameworks
Modify data and update database structures for an SQL type database
Review and complete assigned tickets while managing feedback loop as needed
Utilize troubleshooting skills while providing technical support to customers via email and phone
Ensure customer requests are acknowledged and resolved within SLA's
Debug reported issues within the application while testing and verifying changes
Consistently update and manage GitHub branches and changes
Utilize a Linux based operating system to manage and deploy application changes via Docker
Contribute to product evolution and acquire new knowledge to improve support offering
Maintain and promote high standards of security, confidentiality, and compliance while handling company systems, customer information, and internal processes.
What Success Looks Like
30 Days: Complete intro onboarding, role-specific training, and required security/compliance expectations. Build context on Case IQ's products, customers, systems, team processes, and role priorities.
60 Days: Begin handling customer requests or assigned support workflows with manager support, clear documentation, and timely escalation.
90 Days: Resolve common issues independently, maintain accurate case notes, and communicate clearly with customers and internal teams.
6 Months: Contribute to improved response quality, documentation, knowledge content, recurring issue visibility, or customer satisfaction.
1 Year: Operate as a reliable customer advocate who strengthens support quality, efficiency, and cross-functional problem solving and helping mentor junior developers / collab within team
Who You Are
Graduate of a university or college computer science program
Strong basis in building web applications using JavaScript, HTML5 and CSS3
Excellent communication skills, verbal and written, with a superior command in English
Eager to constantly learn and apply new technologies
Experience with NGINX, Bootstrap, jQuery, Backbone, PostgreSQL, Redis, ElasticSearch, Mocha and Git
Portfolio, demos or published JavaScript code on GitHub (Asset)
Perks and Benefits
Work remotely within a flexible work environment
Competitive benefits plan through our EOR!
Generous professional development budget
Half-day Fridays in the summer
Selected candidates will be contacted through BambooHR (please check your junk mail).
Case IQ is an equal opportunity employer. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable employment laws. If you have a disability or special need that requires accommodation, please contact us at hr@caseiq.com.

Employment type
Full-Time

Work arrangement
Yes