Weekend Receptionist | Part Time

WEEKEND FRONT DESK LEAD NEEDED
FlipStar Gymnastics Academy | New Lenox, IL
Must be 18 years or older
OWN THE WEEKEND.
FlipStar Gymnastics Academy is hiring a part-time Weekend Front Desk Lead to serve as the primary point of contact for our facility on Saturdays and Sundays, with substitute coverage for our front desk team during the week.
This role is built for someone with real customer service experience who is comfortable taking ownership, making sound decisions, and keeping a busy facility running smoothly.
We will train you on our systems and procedures.
What we can't teach is the judgment, professionalism, and composure this role requires, so that's what we're looking for.
THE ROLE
Serve as the on-site point person for the facility when leadership is off-site
Open and/or close the facility following established procedures
Greet and check in athletes, families, and party guests
Handle parent questions, concerns, and schedule issues with professionalism and follow-through
Coordinate with coaches and party staff to keep classes and events on schedule
Respond to injuries, incidents, and emergencies according to facility protocols, and document them accurately
Assist families with registration, enrollment, and account updates
Process payments and maintain accurate front desk records
Communicate weekend issues and updates to the leadership team
Keep the lobby and front desk area clean, organized, and welcoming
WHAT WE'RE LOOKING FOR
At least two [2] years of customer service experience (retail, hospitality, healthcare, recreation, or similar)
Strong computer skills and comfort learning new software quickly
Ability to stay calm and make sound decisions without direct supervision
Clear, professional communication with parents, staff, and children
Consistent reliability and punctuality
Gymnastics or youth sports experience is a plus, but not required
REQUIREMENTS
Must be 18 years or older
Must pass a background check and complete U.S. Center for SafeSport training
CPR/First Aid certification, or willingness to obtain within 90 days of hire
WHY FLIPSTAR
We believe this should be more than a job.
A structured system with clear procedures, so you're never guessing
Direct support and communication with our leadership team
A role with real responsibility and trust
Opportunity for advancement within the organization
Most of our staff grow with us for multiple years because of our culture, support, and structure.
SCHEDULE
Fridays (5pm - 9:30pm)
Saturdays (12pm - 4:30pm)
Sundays (10:30am - 2:30pm)
Substitute coverage for weekday front desk shifts as needed
Permanent part-time position
Weekend availability is required. Flexible weekday availability is strongly preferred.
Listed hours are minimum hours needed by the company, additional scheduled hours possible if desired.
COMPENSATION
Based on experience and role responsibility.
BENEFITS
Learn more at:
https://flipstargymnastics.com/careers/#Careers-Benefits
ADVANCEMENT
Advancement opportunities are available for individuals who demonstrate reliability, leadership, and strong cultural alignment.
Equal Opportunity Employer
FlipStar Gymnastics Academy considers all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Employment type
Part-Time

Work arrangement
No