Implementation Specialist

About Prometheus Group
Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results-focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations.
Overview
Implementation Specialists collaborate closely with Functional Consultants and Project Managers to implement our software and configure the system according to customer requirements. You will be given the opportunity to learn the customer’s current business processes, their issues, and their challenges. You will help map and improve the customer business process by taking advantage of the Prometheus products.
Responsibilities
Assist in customer environment upgrades.
Coordinate with project managers to review project plans of the installation of customized software.
Configure systems to help professional services achieve customer’s goals.
Troubleshoot, analyze, and document customer issues.
Communicate with clients throughout the software customization process to obtain feedback and approval.
Translate professional services requests into technical steps to implement.
Work across various departments to ensure a full understanding of Prometheus products from a configuration perspective.
Requirements
Bachelor's degree in computer science, engineering, computer information science, information technology, management information systems, or a related field.
Basic knowledge of programming concepts – such as variables, functions and arguments, and scope.
Strong analytical and problem-solving skills
Excellent organizational and time management skills
Exceptional communication and customer service skills
Preferred Skills and Experience
Experience with work ticketing systems such as TeamSupport, ServiceNow, JIRA, Salesforce
Experience with technical knowledge
API Platforms (Postman, Insomnia).
HTML/CSS/XML
SQL or other relational databases
Experience in large manufacturing industries.
Familiarity with agile development practices.
Benefits Overview
We offer an attractive benefits program to meet the diverse needs of our teammates:
Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group
HSA & FSA plan options
Paid parental leave
Retirement Savings with Generous Company Match & Immediate Vesting
Gym membership to O2 Fitness
Casual dress attire
Half-Day Fridays
Generous Paid Time Off
Company Outings, Trips & Activities
Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Employment type
Full Time

Work arrangement
No