Student Acquisition/Retention Advisors

Application close date: 23 October 2026
Please note that this position is a 6 month fixed-term contract.
The Position
We are looking for 5 Student Retention Advisors and 3 Student Acquisition Advisors.
The primary purpose of the Student Acquisition/Retention Advisor is to serve as the first point of contact for student enquiries relating to new and returning registrations.
The role is accountable for executing sales acquisition and retention strategies across telephonic, digital, and face-to-face channels, ensuring that prospective and returning students are effectively supported, retained, and converted into continued registrations within the Milpark Education portfolio.
Key Responsibilities
1. Student Recruitment & Revenue Generation (Sales & Advisory)
Manage and convert inbound student enquiries (opportunities) across telephonic, online and walk-in channels.
Provide end-to-end advisory support on qualification selection, admission and registration requirements.
Execute structured sales engagements using approved scripted guidelines to influence enrolment decisions and optimise conversion rates.
Proactively engage, nurture, and convert leads through consistent follow-ups until successful registration.
Review and validate all admission and registration documentation to ensure completeness and compliance.
Manage inbound and outbound student engagements (calls, emails, cases, walk-ins) with a dual focus on acquisition and retention conversion.
Proactively engage returning students to drive re-registration and continuation into qualifications.
Execute structured sales and retention conversations using approved scripts and engagement frameworks to influence student persistence.
Provide end-to-end advisory support on programme selection, continuation pathways, and registration requirements.
Work systematically through a retention pipeline of active students and pending registrations.
Maintain consistent follow-ups until successful re-registration or resolution.
Review and validate all registration documentation to ensure completeness, accuracy, and compliance.
Achieve defined activity, retention, and revenue targets aligned to performance contracts.
Support marketing initiatives, including promotional events and re-engagement campaigns, to drive student pipeline sustainability.
2. Student Experience & Relationship Management (Service Excellence)
Deliver a high-quality, seamless student experience across all touchpoints, ensuring continuity from initial enquiry through to re-registration.
Respond to all student queries (telephonic and electronic) within 24 hours, ensuring prompt resolution or escalation.
Provide accurate and timely information regarding programmes, policies, and financial obligations.
Build and maintain strong, trust-based relationships with students to enhance engagement, satisfaction, and loyalty.
Actively follow up on outstanding, incomplete, or incorrect documentation to prevent delays in the registration process.
Resolve student queries efficiently, ensuring a high standard of customer service delivery.
Collaborate with the broader Student Engagement Hub teams to ensure aligned and effective support.
3. Operational Excellence & Data Integrity (Administration & Compliance)
Ensure all student records, interactions, and retention activities are accurately captured and maintained within the Milpark systems.
Process all registration and supporting documentation in line with institutional policies and quality standards.
Ensure all web queries and inbound leads are actioned within SLA timelines, with appropriate follow-up.
Maintain a high level of data accuracy, confidentiality, and process compliance.
Adhere to all organisational policies, academic timelines, and operational deadlines.
Demonstrate full proficiency in internal systems, tools, and the Milpark programme portfolio to enable effective advisory.
Key Performance Indicators (KPIs)
Returning student conversion rate
Achievement of activity and engagement targets (calls, follow-ups, contact rate)
Achievement of Re-registration and revenue targets
Response time to student enquiries (≤24 hours)
Registration turnaround time
Data accuracy and CRM compliance
Student satisfaction and service quality metrics (CSAT and call sentiment)
Education & Experience Requirements
Minimum: NQF level 5 or above qualification.
Advantageous: NQF Level 6 or NQF Level 7 qualification.
Minimum 1 year experience in higher education admission, registration or sales.
Advantageous: Call centre sales and online customer service support.
Proven track record of achieving revenue or activity targets.
Experience in data capturing and CRM systems.
Proficiency in MS Dynamics, Office (Excel, Outlook) and customer service tools.
Strong verbal and written communication skills.
Success Profile (Critical Competencies)
Problem-solving skills
Customer-centric with a strong service orientation
Target-driven wit

Employment type
Fixed Term

Work arrangement
No