Café Team Member

Please note: this is a rolling vacancy, and due to the volume of applications we receive, only successful applicants will be contacted. We will contact you as and when there is a vacancy.
Job Title: Café Team Member
Based in: Luminary Bakery 71-73 Allen Road, Stoke Newington, London, N16 8RY
Reports to: Café Manager
Hours: Part Time / Full Time
Salary: £13.00 per hour
Job Purpose: To provide excellent customer service across the week through delivering high quality coffee and delicious in-house made baked goods.
KEY JOB RESPONSIBILITIES
CAFÉ TEAM MEMBER ROLE SPECIFICATION:
Willing to develop to Barista level
Food preparation
Consistently providing a high quality of service and products for all customers by closely following café recipes and procedures
£13.00 per hour
KEY RESPONSIBILITIES:
Customer Service & Experience
Be the friendly face of our café—always greet customers with a smile.
Welcome and connect with every customer, creating a warm and inviting atmosphere.
Provide excellent customer service by being approachable, attentive, and helpful.
Maintain a calm and positive attitude, even during busy periods.
Assist customers with their choices by sharing knowledge of food and drinks.
Respond to customer needs, including explaining any service delays.
Go the extra mile to exceed customer expectations.
Food & Beverage Preparation
Assist in preparing a variety of food, snacks, and drinks to high-quality standards.
Ensure food presentation is attractive and meets our quality expectations.
Maintain high standards of cleanliness and hygiene in all food preparation and service areas.
Strictly follow health, safety, and food hygiene regulations.
Café Operations & Efficiency
Keep service counters well-stocked, clean, and organized.
Ensure the café floor, service area, and stockroom are always tidy and efficient.
Follow café policies for merchandising, ordering, restocking, rotating, and storing products.
Assist with general cleaning duties in all areas of operation.
Work efficiently as part of a team to maintain smooth service, especially during peak hours.
Be willing to undertake back-of-house tasks at the request of the Café Manager.
Sales & Stock Handling
Accurately process transactions when required.
Assist with restocking café supplies and maintaining inventory levels.
Actively engage with customers to promote sales and new menu items.
Opening, Closing & Safety Procedures
Learn and confidently perform opening and closing duties.
Adhere to all health and safety procedures, both when supervised and when working independently in the Café Manager’s absence.
Ensure compliance with risk assessments and hygiene protocols.
JOB REQUIREMENTS:
NECESSARY:
At least 1 year's serving experience in a cafe or restaurant
Strong hospitality and customer service skills
Ability to handle multiple tasks in a fast-paced environment
Positive attitude and proactive approach in the workplace
Committed to delivering great customer experience
Willingness to switch between roles including food prep, cleaning, till service, and drinks
Open to work weekends and be flexible with changing schedules
Strong teamwork and communication skills

Employment type
Part-Time

Work arrangement
No