Bilingual Customer Service Representative

About NetVendor
NetVendor is dedicated to leveraging the power of online technology to revolutionize the property management and vendor credentialing process. Our innovative flagship product, NetVendor Compliance, helps property management companies, vendors, and contractors be more efficient in every step of the compliance and credentialing process. With our fully digital property maintenance platform, NetVendor Maintenance, PMCs can streamline their entire maintenance workflow while gaining vital insights to improve their processes.
About the Role
The Bilingual Customer Service Representative (English/Spanish) plays a vital role in ensuring a seamless experience for our clients and partners. In this position, you will serve as a primary point of contact for vendors, property managers, insurance agents, and account managers — delivering responsive, professional support across multiple communication channels in both English and Spanish.
You will handle a range of responsibilities, from compliance-related tasks such as background checks and document verifications to subscription management and customer outreach, making this a dynamic and impactful role within our organization. Because we support a bilingual customer base, the ability to communicate fluently in both English and Spanish, verbally and in writing, is essential to succeeding in this position. We are looking for someone who can work on-site in our Tualatin office, with the option of going hybrid or remote in the future.
Responsibilities
Provide quality customer care to vendors, property managers, insurance agents, and account managers across phone, email, and chat channels.
Collect information and process background checks, COI tracking, W-9 verifications, and TIN checks.
Answer inbound calls through the contact center, assisting customers with their profiles, subscription status, and compliance requirements.
Return outbound calls to customers who have left voicemails.
Proactively follow up with customers regarding expired subscriptions and enrollment verifications via phone and email.
Respond to customer emails and chats in a timely, helpful, and professional manner.
Take on additional responsibilities as assigned.
Qualifications
Knowledge/Skills/Abilities
Basic computer knowledge and experience using Microsoft Word, Excel, and Outlook
Basic level of experience with email and chat technologies
Solutions-oriented with strong and creative critical thinking skills
Able to troubleshoot, problem solve, make logical decisions, and set priorities
Able to work effectively under pressure
Ability to work in a fast-paced, metric-driven environment with the ability to multi-task
Strong written and verbal communication skills
Strong interpersonal skills including active listening, providing and receiving feedback, setting expectations, etc.
Education/Experience
Required:
Fluent bilingual communication skills in English and Spanish (written and verbal)
High School diploma or GED
1-2 years of Customer Service experience
Preferred:
Experience working in a high-volume call center, taking back-to-back calls
Experience with NICE inContact or other similar contact center programs
NetVendor’s Benefits Package
Medical, dental, and vision insurance
HSA, FSA, and DCFSA
Long- and short-term disability insurance
Free basic life insurance
Paid time off policy
Paid holidays: 7 per year + 1 floating holiday
Maternity Leave
401(k) with company match
Employee Assistance Program
NetVendor is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy or related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws.

Employment type
Full Time Non-Exempt

Work arrangement
No