Customs Entry Writer - CN Customs Brokerage

Customs Brokerage – Entry Writer
Company: CN Customs Brokerage Services (USA)
A subsidiary of Canadian National Railways, operating in the U.S. since 2009
About the Role
We are seeking a highly motivated, detail-oriented, and energetic individual to join our team in the field of Customs Brokerage.
A Customs Broker acts as a critical liaison between importers, U.S. Customs, partner government agencies, and internal/external stakeholders. This role ensures the smooth movement of goods across borders by managing customs clearance processes, duties, and regulatory compliance.
Come join a company that recognizes the importance of diversity, equity, and inclusion to create a successful and collaborative work environment. As an equal-opportunity employer, we value and embrace all the characteristics that make unique and seek to provide everyone with an equal chance to succeed, because equity and inclusion matter at CN Customs Brokerage Services (USA) Inc.
Key Responsibilities
Process entry summaries and release shipments entering the U.S. via truck, rail, air, vessel, and pipeline
Submit required documentation to Partner Government Agencies (PGAs), such as FDA, EPA, USDA, and NHTSA
Complete AES (Automated Export System) export filings
Monitor and manage incoming emails and faxes to ensure timely clearance processing
Handle in-bond transactions, including:
IT (Immediate Transportation)
T&E (Transportation & Exportation)
IE (Immediate Exportation)
Coordinate arrival and export processing upon notification from bond holders
Provide customer support to clients, carriers, and vendors (internal and external)
Answer phone inquiries and maintain professional communication
Classify goods using the Harmonized Tariff Schedule
Ensure compliance with U.S. Customs regulations and PGA requirements
Perform additional duties as assigned.
Requirements
Customs Broker License and/or CCS (Certified Customs Specialist) certification is an asset (not required)
Previous experience in customs brokerage or logistics is preferred
Prior customer service experience preferred
Ability to thrive in a fast-paced environment, both independently and as part of a team
Flexibility to work evenings, weekends, and holidays as needed
Strong customer service and data entry skills
Proficiency in Microsoft Office (Outlook, Excel, Word)
Working knowledge of the Harmonized Tariff Schedule and U.S. Customs regulations
Skills
Customer service
Proficiency with Microsoft Office Suite and Outlook
Strong organizational skills
Effective time management and prioritization abilities
Interpersonal skills with the ability to build relationships
Proficient written and verbal communication skills in English
Education
High school diploma or GED required
Associate’s degree from an accredited two-year college preferred
What We Offer
Comprehensive training and mentorship
Opportunities to learn multiple facets of the customs brokerage industry
Career growth and professional development opportunities
A collaborative, diverse, and inclusive team environment
Competitive compensation and benefits package, including:
Paid holiday and vacation
Medical, dental, and vision insurance
Short-term and long-term disability
401(k) with company matching
CN Customs Brokerage is an Equal Employment Opportunity Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, or disability, assuming an individual can perform the essential functions of the job with or without accommodation. Only qualified candidates under consideration will be contacted.

Employment type
Full-Time

Work arrangement
No