Inside Sales Representative

Department: Sales
Reports to: Sales Manager
Position Summary:
The inside dealer representative serves as a internal support resource for the Mid Kansas Auto Auction’s sales organization while actively building and maintaining relationships with buying and selling customers.
This role includes but not limited to:
Service excellence
Operational-Sales support
Vehicle coordination with allied departments
Administrative sales support
Sales-Marketing Support
Primary Responsibilities:
Customer Relationship Management
Build and maintain strong relationships with buying and selling customers
Conduct outbound calls to existing and prospective customers
Promote upcoming sales, events, promotions and customer incentives
Follow up with inactive dealers to encourage renewed activity
Contact sellers for future selling opportunities
Assist customers with auction procedures and provide operational support including auction policies
Maintain CRM notes on customer interaction
Support customer visit coordination (auction & dealership)
Support auction marketing (sales packets, new customer packets & etc.)
Day of Sale support (i.e. Conditional Offers and etc.)
Liaison with auction departments (i.e. Front Office, Accounting, Condition Report, Mechanical, Detail and Lot Operations)
Support vehicles moving through auction process
Escalating issues affecting customer and/or customer’s vehicle(s)
Other duties as management requires
Knowledge, Skills & Abilities preferred
Strong soft skills
Auto Auction Experience
Automotive dealership experience
Fleet management experience
Sales Experience
Service excellence
Account management experience
Project management experience
Auction inventory management system experience
Demonstrated Microsoft Program knowledge
Benefits:
Paid time off (after 6 months)
Sales Incentive inclusion
Healthcare package (Medical, Vision, Dental)
MKSAA reserves the right to revise or change job duties and responsibilities as management requires. This position description does not constitute a written or implied contract of employment. This description is not all inclusive.

Employment type
Full-Time

Work arrangement
No