Assistant Store Manager

About Monos
Monos is a Canadian-based, sustainability-focused travel and lifestyle brand, offering premium luggage and travel essentials at accessible prices. Inspired by the Japanese concept of mono no aware, the profound appreciation of beauty in fleeting moments, we emphasize the joy of the journey.
We’re proud to be the first North American luggage brand to achieve certified B Corporation® status. This certification represents more than a seal of approval, it's a testament to our belief that thoughtful design can coexist with social and environmental consciousness. Through our partnership with veritree, we’ve planted nearly 1.3 million trees across two forests in Kenya – offsetting 412,335 metric tons of CO₂. Beyond reforestation, this collaboration creates hundreds of living-wage jobs in local communities, nurturing both the environment and the people who call these places home.
At Monos, our retail experience blends thoughtful hospitality with a deep passion for our products, creating a warm, educational, and pressure-free environment. We go beyond just selling products by focusing on quality, craftsmanship, and sustainability, ensuring every interaction is meaningful and aligned with our brand values, where customers feel valued and informed.
We pride ourselves on fostering a diverse and inclusive workplace where everyone feels valued, respected, and supported. We're proud to be recognized as one of Canada’s Most Admired Cultures and a Great Place to Work.
With big plans for the future – including purpose-driven product launches, new brick-and-mortar retail locations, and establishing ourselves as leaders in the travel industry – we’re looking for passionate, skilled, and driven individuals to join our team.
As an Assistant Store Manager for the Retail Experience team, you will have a fulfilling career upholding standards of Guest experience & operational excellence.
Responsibilities
Champion Monos’ vision of redefining retail by infusing hospitality into every aspect of the customer journey. Ensure that stores are more than just places to shop; they should feel like welcoming, thoughtfully curated experiences that leave a lasting impression on every guest.
Support the Store Manager in championing Monos’ vision of redefining retail by infusing hospitality into every aspect of the Guest journey. Assist in creating a store environment that feels welcoming, thoughtfully curated, and leaves a lasting impression on every Guest.
Support the Store Manager in leading store operations and Guest experience by modeling exceptional service standards and ensuring alignment with Monos’ hospitality-driven approach.
Assist in recruiting, interviewing, onboarding, and training team members, ensuring all new hires are properly trained in operational procedures, Guest service standards, and product knowledge.
Monitor team performance and provide real-time coaching and feedback, conducting shift huddles, one-on-ones, and performance check-ins to support continuous improvement.
Contribute to scheduling and shift planning to ensure appropriate floor coverage, workload distribution, and compliance with labor requirements, in collaboration with the Store Manager.
Resolve Guest issues and inquiries professionally and promptly, using product knowledge and company policies to provide informed solutions while ensuring Guest satisfaction.
Oversee daily store functions, including accurate processing of transactions at the POS, overseeing opening/closing procedures, and maintaining cleanliness and visual standards on the sales floor.
Coordinate and monitor inventory activities, including receiving shipments, stock replenishment, stockroom organization, and cycle counts to ensure accuracy and loss prevention.
Ensure compliance with visual merchandising guidelines, making sure product displays are executed per visual merchandising directive and align with storytelling objectives.
Track and report on key performance indicators (KPIs) such as sales goals, conversion rates, CSAT scores, and review metrics. Use data to identify opportunities for improvement and contribute to strategic action plans.
Maintain a safe and secure store environment by enforcing loss prevention policies, overseeing emergency procedures, and ensuring staff are trained on safety protocols.
Plan and support in-store events, team-building activities, and brand initiatives in partnership with the Store Manager and HQ.
May have opportunities to travel to assist with new store openings, support team training initiatives, or participate in expansion-related projects in collaboration with HQ.
Act as Manager on Duty when assigned, making floor decisions, managing staff coverage, and responding to immediate operational needs.
Perform other duties as assigned by the Store Manager or HQ to support the needs of the business.
Contribute to driving business results with sound judgment and business acumen.
Experience Level
3-5 years experience in retail or hospitality in a management role
Strong leadership skills with the ability to act as an inspirational and motivating leader
Outstanding customer service skills

Employment type
Full-Time

Work arrangement
No