Technical Support Engineer (Product Soutions)

Job Title: Technical Support Engineer (Product Solutions)
Reports To
Product Solutions Manager
Job Brief
We are seeking a highly skilled Technical Support Engineer to serve as our technical authority on waste-management and recycling machinery. Operating within the Technical Team department, you will play a vital role in keeping client equipment operational. You will coordinate breakdowns with Customer Care, plan complex installations, deliver on-site technical interventions, and upskill both our internal Field Service Team and global dealer network.
Key Responsibilities
Service Coordination: Assist the Customer Care team by organizing, troubleshooting, and prioritizing ongoing breakdown and service job schedules.
On-Site Field Interventions: Travel to customer and dealer sites globally to perform advanced diagnostic, repair, and commissioning work.
Installation Planning: Create detailed technical plans, schematics review, resource requirements, and timelines for new baler and compactor installations.
Dealer & Team Development: Identify technical knowledge gaps to design and deliver targeted training initiatives for the Field Service Team and international dealers.
System Diagnostics: Troubleshooting complex, integrated mechanical, hydraulic and electrical systems to resolve critical, high-pressure equipment failures.
Feedback Loop: Document field failure modes and collaborate with the Product Solutions Manager to drive continuous product engineering improvements.
Required Skills & Qualifications
Education: Degree, diploma, or certified apprenticeship in Mechanical, Electrical, or Mechatronics Engineering.
Technical Expertise: Strong, hands-on experience diagnosing and repairing heavy-duty hydraulic systems (valves, pumps, cylinders) and electrical systems (PLCs, relays, wiring looms).
Equipment Experience: Minimum 3 years working directly on industrial machinery, ideally including waste compactors, balers, or similar heavy processing equipment.
Project Planning: Demonstrated success in planning complex, multi-day machinery installations.
Mobility & Travel: Possession of a valid passport and driver’s license, with the flexibility to travel locally and internationally at short notice.
Communication: Ability to clearly communicate technical concepts to both non-technical customer care agents and experienced third-party dealers.
Preferred Skills & Certifications
Proven experience delivering structured training or instructional mentoring in a workshop or classroom setting.
Recognized certifications in fluid power (hydraulics) or electrical safety regulations.
Experience utilizing field service management software (CRM) for tracking jobs and logging service reports.
What We Offer
Competitive base salary with overtime/travel premium allowances.
Continuous training on next-generation machinery, control systems, and industry safety standards.

Employment type
Full-Time

Work arrangement
No