DCO Tech 1 Night Shift

The Data Center Operations Technician I supports the day-to-day monitoring and operation of mission-critical data center infrastructure, data center security, and technology systems. This role is responsible for proactive system monitoring, facility inspections, documentation, and timely escalation of issues to ensure uptime, safety, and compliance with established procedures. The DCOT1 works under the guidance of DCOT2, and Data Center Operations leaders within a 24x7 operational environment.
Key Responsibilities
Critical Infrastructure Monitoring & Operations
Monitor and respond to alerts from:
UPS systems, generators, PDUs, and electrical distribution
Cooling systems (CRAC/CRAH and mechanical systems)
Environmental, leak detection, and fire protection systems
Access control, CCTV, BMS, and DCIM platforms
Identify abnormal or high-impact conditions and escalate per runbooks
Conduct routine facility walkthroughs (minimum once per shift) and record system readings
Support preventative maintenance activities
Provide basic remote hands support
Provide local access and vendor escort as required
Incident & Change Support
Triage alarms and initiate appropriate escalation
Support resolution of facility or customer-impacting issues
Participate in incident bridge calls as directed
Assist in execution of approved MOPs under supervision
Monitor systems during maintenance windows and validate post-maintenance system status
Ensure change and ticket documentation is accurate and complete
Security & Compliance
Monitor physical access control systems
Support badge provisioning and visitor access processes
Identify and report security anomalies (e.g., tailgating, unauthorized access)
Maintain accurate, audit-ready logs
Follow established safety procedures and operational standards
Physical Requirements
Ability to walk up to one mile during facility inspections and operational activities
Ability to lift up to 50 lbs as needed
Qualifications & Experience
0–3 years of experience in data center, facilities, electrical, HVAC, or related technical environment
Exposure to mission-critical systems such as electrical distribution, UPS, generators, cooling, or fire protection systems preferred
Ability to follow established processes and procedures
Strong written and verbal communication skills
Ability to multitask and prioritize competing tasks
Strong documentation discipline using ticketing systems
High situational awareness and self-motivation
Core Competencies
Procedural Discipline & Safety Awareness
Monitoring & Operational Vigilance
Timely Escalation & Risk Recognition
Clear Documentation & Communication
Team Collaboration & Reliability
Scope of Authority
Executes routine monitoring and operational tasks under supervision
Escalates abnormal conditions per documented procedures
Does not independently execute high-risk switching operations
Supports Senior DCOTs, Engineering, and Operations leadership during incidents and maintenance
Benefits
Novva offers a comprehensive benefits package including health, dental, vision, PTO, supplemental benefits, and retirement 401k employer matching.

Employment type
Full-Time

Work arrangement
No