Applied AI Engineer, Voice AI & Agentic CX

Company Description: AHACX is a customer experience company combining human expertise, AI and enterprise technology to run and continuously improve customer operations.
We're looking for an exceptional, hands-on AI engineer with a passion for building and deploying production-grade Voice AI and agentic solutions..
Role Description The Applied AI Engineer, Voice AI & Agentic CX is a Remote role. This role designs, develops, and deploys Voice AI and agentic customer experience solutions, focusing on real-time interactions, call routing, and conversational intelligence across contact centers. This is a founding team role, to design and shape the future. We value builders who ship. Strong engineering fundamentals, independent problem-solving and demonstrated production experience matter more than titles or years of experience.
Qualifications
Strong foundation in Computer Science and Software Development, with experience building production-grade systems and APIs.
Applied expertise in Neural Networks and Pattern Recognition for real-world CX, speech, or conversational applications.
Hands-on experience with Natural Language Processing (NLP), including intent detection, entity extraction, dialogue management, and language model integration.
Proficiency in modern programming languages (such as Python, Java, or C++), ML frameworks (such as PyTorch or TensorFlow), and cloud platforms (such as AWS, Azure, or GCP).
Experience with Voice AI technologies (speech recognition, text-to-speech, telephony platforms) and integration into contact center or enterprise environments.
Intelligent agent handoffs, context continuity and conversational workflows.
LLMs, orchestration, tool calling and enterprise integrations.
Monitoring, tracing, evaluations and production reliability.
Ability to analyze customer interaction data, design experiments, and interpret model performance metrics to drive iterative improvements.
Bachelor’s degree or higher in Computer Science, Engineering, Data Science, or a related technical field, or equivalent practical experience.
Strong collaboration, communication, and documentation skills, with the ability to work cross-functionally and translate complex technical concepts into clear CX outcomes.
Compensation: Base salary with potential future equity participation, depending on experience and mutual fit.
Apply
Share your résumé and, ideally, an example of a Voice AI or agentic application you've personally built and deployed.
AHACX | Run CX. Reinvent CX.

Work arrangement
Yes