IT Support & Infrastructure Engineer

Tototheo Global is a leading provider of connectivity and technology solutions, enabling maritime, enterprise, and government customers worldwide. Through the integration of satellite communications, digital technologies, and intelligent infrastructure, the company enables reliable, secure, and future-ready operations, helping organisations navigate an increasingly connected world.
Our diverse portfolio of solutions includes:
Integrated Services and Bridge Managed Solutions
Cybersecurity Solutions
Connectivity Solutions
Digital Solutions
Job Purpose
The IT Support & Infrastructure Engineer is responsible for ensuring the smooth operation, security, and reliability of end-user workstations and core IT infrastructure. This role combines hands-on helpdesk support with modern workplace management, infrastructure monitoring, and documentation. The position supports Windows, macOS, and Ubuntu environments and plays a key role in maintaining Microsoft 365 and cloud-based services.
This role requires presence at our Limassol, Cyprus office, or at our Piraeus, Greek office. Remote-only candidates will not be considered.
Main Duties and Responsibilities
Provide first- and second-line IT support to end users across Windows, macOS, and Ubuntu operating systems
Ensure all workstations, laptops, and peripherals are properly configured, secured, maintained, and monitored using approved tools
Manage and support Microsoft 365 services, including Azure, Exchange Online, Intune, and Microsoft Defender for Endpoint
Administer user accounts, devices, policies, and access controls within Microsoft 365 and Azure AD
Monitor infrastructure and endpoints to proactively identify and resolve issues
Support and maintain telephony systems, including 3CX
Log, track, and resolve incidents and service requests using ticketing systems such as Freshservice or Jira
Escalate complex issues to third-line support or external vendors when required
Follow, maintain, and contribute to Standard Operating Procedures (SOPs), technical documentation, and knowledge base articles
Assist with onboarding and offboarding of employees, including device provisioning and access management
Ensure compliance with IT security policies, best practices, and company standards
Participate in continuous improvement of IT processes, tools, and user experience
Qualifications & Skills
Proven experience in an IT support, service desk, or systems support role
Strong working knowledge of Windows, macOS, and Ubuntu operating systems
Hands-on experience with Microsoft 365 administration, including:
Azure / Azure AD
Exchange Online
Intune (Endpoint Manager)
Microsoft Defender 365
Experience with endpoint management tools, including Microsoft Intune and Jamf
Familiarity with device security, compliance, and monitoring tools
Experience supporting VoIP or telephony systems (e.g., 3CX)
Experience working with ticketing systems such as Freshservice, Jira, or similar
Ability to follow structured processes and work with SOPs and technical documentation
Strong troubleshooting, analytical, and problem-solving skills
Good communication skills in English, both written and verbal
Basic Linux Bash scripting experience for administration tasks and automation
Linux endpoint troubleshooting skills (Ubuntu/macOS/Linux desktops)
Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, routing)
Ability to diagnose and resolve connectivity issues across platforms
Familiarity with network diagnostic tools (ping, traceroute, nslookup, netstat)
Ability to troubleshoot cross-platform network and endpoint issues
Advanced networking knowledge (switches, firewalls, VLANs)
Scripting or automation experience (PowerShell, Bash)
IT certifications (e.g., Microsoft, ITIL, CompTIA)
Experience with cloud infrastructure monitoring
Experience with Linux administration and troubleshooting
Familiarity with Linux Bash scripting for automation and task execution
Experience performing Linux endpoint troubleshooting in real-world scenarios
Familiarity with network diagnostic scenarios and troubleshooting
Education & Experience
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience
Minimum of 3 years of experience in systems and infrastructure administration
Fluency in English, both written and spoken
Personal Attributes
Customer-focused and service-oriented mindset
Well-organized with strong attention to detail
Able to work independently and manage multiple tasks
Proactive, reliable, and eager to learn
Comfortable working in a structured IT environment
Benefits:
And here are just some of the benefits you receive when you join Tototheo Global:
Work in an international, dynamic, and fun environment, at a growing company
Attractive remuneration package
Private Medical Health Insurance
Continuing education and training
13th salary (for Cyprus)
Half day leave on your birthday
Wellness Support – Unlimited access to our dedicated wellness platform for mental health resources, coaching and self-care tools
Looking for a role that offers both challenge and purpose? Join a global industry leader where your work truly makes an impact.
At Tototheo Global, we take pride in being an equal opportunity employer, building an environment where everyone feels included, respected and supported to reach their full potential.
Our culture is shaped by our core values - Grow, Excellence, Innovation and Respect - and reflected in how we collaborate and deliver for our clients worldwide.
We’re also a certified Great Place to Work, recognized for our commitment to continuous learning, teamwork and the wellbeing of our people.

Employment type
Full-Time

Work arrangement
No