Client Success Coordinator

Advent Group is a marketing company specialized in graduate education and corporate learning since 2004. Based in Paris, Sofia and Montreal, Advent Group offers its employees a stimulating job that requires them to grow!
We are a worldwide leader in education events and marketing solutions for the higher education sector.
5M+ digital audience outreach
220+ events per year
100+ team members
300+ leading partner universities
6 continents of operation
What is the essence of the role?
As a Client Success Coordinator, you will be responsible for ensuring the successful delivery of all contracted services and providing a seamless client experience throughout the entire service lifecycle. Working within the Sales team, you will act as the primary operational link between clients and internal departments, coordinating activities and following up to ensure that all client commitments are delivered accurately, efficiently, and on time.
What will your job look like?
Own the operational delivery of contracted services, ensuring timelines, quality standards, and client commitments are met
Act as the main operational contact for clients, providing proactive communication and timely support throughout the service lifecycle
Coordinate service delivery between clients and internal teams, ensuring smooth information flow, follow-up, and execution
Manage client onboarding and ensure clients understand service timelines, requirements, deliverables, and processes
Coordinate service preparation, launch, execution, and completion, ensuring all required information, materials, and approvals are in place
Monitor service progress, identify potential issues or delays, and coordinate their resolution with relevant teams
Coordinate client participation in events, meetings, webinars, and other engagement activities
Manage client materials and content processes, including submissions, reviews, approvals, and revisions
Maintain accurate client and account information, including user access, permissions, and platform details
Provide first-line support for client-facing platforms and coordinate technical issues with IT or Product teams
Deliver clients onboarding and product or platform training when required
Contribute to process improvements and support additional projects related to marketing, service delivery, and pre- and post-sales activities
What do you need to be successful?
Previous experience in client service, sales, marketing, operations, or account management
Bachelor’s degree or higher in Business, Communications, Marketing, Management, or a related field
Experience with CRM systems, data reporting, and ticketing systems is an advantage
Knowledge of business processes and client communication
Strong command of MS Office (Word, Excel, PowerPoint, and Outlook)
Ability to work with information systems and databases
Client-focused mindset and commitment to service quality
Excellent communication, interpersonal, collaboration, and teamwork skills
Strong time management skills, with the ability to prioritize, manage multiple tasks, and meet deadlines
Adaptability, willingness to learn, and a proactive, problem-solving attitude
Ability to work effectively under pressure and in a dynamic, cross-functional environment
Proficiency in English, both written and spoken, at a business level
Why Should You Apply?
If you are a person who would like to work in an international environment, but not in big corporations or bureaucratic organizations – you should apply!
If you are a person who likes a structured and organized approach at work, but at the same time is not afraid of a little bit of chaos from time to time – you should apply!
If you want to make a difference and work on projects that are so specific that you will amaze your friends every time you talk about your job – you should apply!
And of course, if you are looking for a job within a stable company with steady growth and vision for the future – you should apply!
GROW BY HELPING OTHERS GROW
PERSONAL MISSION WITH A GLOBAL IMPACT
What do we offer you?
Additional healthcare coverage
5 bonus days annual leave
Trainings & seminars
Free yoga practices
Office events & teambuilding
Office childcare service
Pet friendly policy
Travelling program
The successful candidate will receive company training to smoothly and comfortably be introduced to the role.
Our office is comfortable and stylish, located in the heart of Sofia.
If interested, please send us your CV in English. By submitting your CV, you agree your CV to be kept in our database for a month and used for the purpose of this job vacancy.
In accordance with the requirements of the EU Pay Transparency Directive (Directive (EU) 2023/970), shortlisted candidates will receive information regarding the salary range applicable to this position within our organization. This information will be shared via email during the pre-selection stage of the recruitment process.

Employment type
Full-time Operations Team

Work arrangement
No