Body Shop Manager

Job Title: Truck Body Operations Manager
Department: Body Operations
Reports To: Body General Manager
Develops and grows the Truck Body department through strong relationships with insurance adjusters, customers, and referral sources to ensure consistent sales volume and profitability. Responsible for achieving departmental financial goals, maintaining high customer satisfaction, and controlling operational expenses. Directs and oversees all body shop operations, ensuring timely, high-quality repairs while maintaining safety, compliance, and productivity standards. Leads, motivates, and develops technicians and staff to ensure efficient workflow and continuous improvement.
Key Responsibilities:
Hire, train, motivate, and supervise Truck Body employees
Ensure high-quality service and operational efficiency
Write accurate estimates and supplements using approved systems
Monitor workflow, repair progress, and completion timelines
Perform quality control inspections before vehicle release
Maintain compliance with OSHA, EPA, and safety regulations
Manage schedules, productivity, and technician performance
Build relationships with insurance adjusters and customers
Handle customer concerns professionally and promptly
Manage billing, documentation, and accounts receivable
Oversee maintenance of equipment and facility cleanliness
Track and improve KPIs such as cycle time and profitability
Prepare and review departmental financial performance
Support a safe, team-oriented, and high-performance culture
Qualifications
Associates degree in Collision Repair & Refinishing, Collision Repair Technology, Automotive, or Diesel Technician degree or related field preferred OR szequivalent experience (degree not required)
Experience managing body shop or collision operations
Strong leadership and team development skills
Financial and operational management experience
Knowledge of estimating systems (Mitchell, CCC, etc.)
Understanding of safety and regulatory requirements
Excellent communication and problem-solving skills
Valid driver’s license

Employment type
Full-Time

Work arrangement
No