Account Manager – Client Services

Account Manager – Client Services
Expivia Interaction Marketing Group, Inc. | Erie, PA | Hybrid (In-Office & Remote)
$45,000–$55,000 per year, based on experience
Expivia Interaction Marketing Group is looking for a talented Client Services Manager to serve as a key connection between our clients and internal operations teams.
This is a hybrid position combining in-office and remote work and is ideal for someone who is an excellent communicator, builds strong professional relationships, and knows how to keep projects, people, and priorities moving forward. You'll work directly with clients while partnering with our leadership, operations, training, and HR teams to ensure expectations are clear, issues are resolved, and our programs are positioned for success.
What You'll Do
Serve as a primary point of contact for assigned client accounts
Build and maintain strong, professional client relationships that support account retention and growth
Lead and participate in regular client meetings and follow-ups
Monitor program performance, KPIs, deliverables, and client expectations
Coordinate with Operations, Training, HR, and leadership to ensure client needs are met
Communicate client feedback, priorities, and concerns to the appropriate teams
Assist with new client and program launches
Identify potential issues early and drive them through resolution
Track action items and ensure commitments are completed
Prepare client updates, reports, and performance information as needed
Identify opportunities to improve performance, processes, and the overall client experience
What We're Looking For
High school diploma or GED required
Associate's or bachelor's degree preferred
Experience in client services, account management, customer service, operations, or a related field preferred
Call center/BPO experience is a plus
Excellent written and verbal communication skills
Strong organization, follow-through, and attention to detail
Ability to confidently communicate with clients and company leadership
Strong problem-solving skills and the ability to manage multiple priorities
Comfortable reviewing performance data and KPIs
Someone who takes ownership and follows through
Ability to work effectively in both in-office and remote environments
Compensation & Benefits
$45,000–$55,000 annually, based on experience and qualifications.
Hybrid work environment
Medical insurance
Paid vacation
Paid holidays
Training and professional development
Opportunities for advancement and internal promotion
About Expivia
Expivia Interaction Marketing Group is an Erie-based customer experience and contact center company providing customized support solutions to organizations across a variety of industries. We believe great client relationships are built through communication, accountability, and consistently delivering on our commitments.
If you're looking for an opportunity where you can build relationships, take ownership, and have a direct impact on client and company success, we'd like to hear from you.
Apply today to join the Expivia team.
Expivia Interaction Marketing Group, Inc. is an Equal Opportunity Employer.

Employment type
Full-Time

Work arrangement
No