Quality & Compliance Officer

We’re looking for a highly organised, detail-focused Quality & Compliance Officer to join our growing team. This is a hands-on role for someone who enjoys getting the detail right, keeping processes moving and making sure records, certification and compliance activity are accurate, timely and well managed. You’ll play a key role in keeping our Quality & Compliance function running smoothly, while developing your knowledge and career within a growing awarding organisation.
You’ll be someone who loves to be organsied, spots the detail others might miss and takes pride in getting things right. You’ll need to be confident managing multiple priorities, following processes, keeping on top of deadlines and knowing when something needs to be escalated.
Duties include:
Review Statements of Results (SoRs) - Check learner results to make sure they are complete, accurate and match the assessment information before certificates are issued.
Process certification claims in line with company procedures
Maintain certification records, trackers and databases
Maintain quality trackers, monitoring logs and action plans
Support quality reporting and dashboard production
Assist with data collection, validation and reporting activities
Manage the Quality & Compliance mailbox
Compliance Administration
General Responsibilities, include but not limited to:
Liaise professionally with internal and external stakeholders
Maintain confidentiality and handle sensitive information appropriately
Support continuous improvement by identifying opportunities to improve administrative processes
Person Specification Essential
Previous experience maintaining quality and audit records
Excellent attention to detail and high levels of accuracy
Strong organisational and time management skills
Experience maintaining records, trackers or databases
Excellent written and verbal communication skills
Proficient in Microsoft Office applications, particularly Outlook, Word and Excel
Ability to priorities workload and manage multiple tasks effectively
Ability to follow processes and maintain accurate records and audit trails
Desirable
Experience working within an awarding organisation (AO), EPAO or training provider
Experience of certification administration
Experience of document control and version management
Knowledge of Ofqual-regulated qualifications or apprenticeship environments
Experience of working with quality performance data
Data and technology skills (Office 365, Excel, Power BI or automation tools)
What Success Looks Like
Statements of Results (SoRs) are reviewed accurately and processed promptly
Certificates are claimed and issued within agreed service standards
The Quality & Compliance mailbox is managed efficiently and professionally
Quality and compliance registers are accurate, complete, and maintained consistently
Audit and compliance records are organised, accurate and readily available
KPI reports, trackers and action logs are maintained accurately and on time
Internal and external stakeholders receive a responsive and professional service
Our Values At 1st for Awarding, our values guide how we hire, support, and grow together. They show up in how we treat each other, how we work with partners, and how we make decisions.
You can find more about our values on our website.
Why Join Us?
Salary: £26-28k
Remote-first role with built-in flexibility
Monthly co-working days (lunch included!)
25 days’ holiday + 8 bank holidays
8 Wellbeing Hours per year
Optional access to Benenden Health, giving you the opportunity to take out a paid health and wellbeing membership
All the tech you need
To apply:
Please send your CV and a cover letter tailored to this specific role at 1st for Awarding. We’re only reviewing applications that include a personalised cover letter.

Employment type
Full-Time

Work arrangement
Yes