PCAP Program Manager

PCAP Program Manager II
Brigid Collins Family Support Center – Mount Vernon, WA
Full-Time, 40 Hours per Week | On-Site | Supervisory Position
About Brigid Collins Family Support Center
At Brigid Collins, our mission is to strengthen community health and resilience by providing trauma-informed, evidence-based support to children and their families. The Parent–Child Assistance Program (PCAP) is an award-winning, evidence-informed home-visitation and case-management model serving pregnant and parenting mothers with substance use disorders. Our approach is relationship-based, compassionate, and research-backed.
We are seeking a PCAP Program Manager II who is passionate about supporting families, committed to high-quality service delivery, and experienced in leading teams in behavioral health or social services settings. This position provides oversight, supervision, and program direction to ensure PCAP services are delivered with excellence, fidelity, and heart.
Compensation
Starting hourly wage: $29.55/hour, $61,464 annually
Full classification range: $28.00–$37.83/hour, depending on experience and internal progression
Benefits
Choice of medical, dental, and vision plans with 80%+ employer premium contribution
Employee Assistance Program
403(b) retirement plan with employer contribution after 1 year
Annual raises
11 paid holidays + additional paid agency closure days
12 sick days per year
11 vacation days in the first year (increasing with tenure)
Paid training and travel
Eligible employer for Public Service Loan Forgiveness (PSLF)
What You’ll Do
As the PCAP Program Manager II, you will provide leadership that ensures PCAP services are delivered effectively, ethically, and in alignment with the Brigid Collins mission.
Program Leadership & Oversight
Supervise PCAP program staff and maintain fidelity to PCAP model benchmarks, quality standards, and contract deliverables
Oversee program documentation, data collection, and reporting to ensure accuracy and timeliness
Monitor service delivery and outcomes, using data to guide improvements, planning, and staff support
Ensure services are trauma-informed, culturally responsive, and client-centered
Staff Supervision & Team Culture
Provide weekly one-on-one support, coaching, and performance evaluation for staff
Lead regular team meetings and foster a collaborative, positive, mission-aligned team culture
Identify training needs, coordinate professional development, and model reflective supervision
Support safety planning, debrief critical incidents, and offer guidance on complex cases
Partnerships & Community Engagement
Maintain strong relationships with community providers to support referrals, client engagement, and coordinated care
Represent Brigid Collins at community meetings, stakeholder groups, and community collaborations
Serve as a liaison between staff and senior leadership to ensure clear communication and aligned services
Administrative & Compliance Responsibilities
Monitor and approve program expenses in line with budgets, policies, and contract requirements
Ensure compliance with agency policies, state regulations, contract obligations, and documentation standards
Support audits, evaluations, and site visits
Provide administrative coverage and direct service support as needed
What You Bring (Knowledge, Skills & Abilities)
Strong interpersonal and communication skills; ability to professionally engage with clients, staff, and community partners
Ability to write clearly, edit documents, and manage confidential information with discretion
Strong decision-making skills, particularly when addressing sensitive or crisis-related situations
Comfort with data entry and use of digital documentation systems
Ability to lead, coach, and support a team while holding staff accountable to expectations
Excellent time-management, organization, and prioritization skills
Ability to respond calmly to individuals who may be in crisis, agitated, or distressed
Ability to work independently while also contributing significantly to a collaborative team
Qualifications
Bachelor’s degree in a human services or psychology-related field required;
Master’s degree in psychology, counseling, human services, or related field preferred
Minimum 5 years of professional experience working with high-risk or vulnerable populations
Experience supervising staff or providing program oversight strongly preferred
Eligible to work in the U.S. and able to pass all required background checks
Reliable transportation and valid Washington State driver’s license
How to Apply
Please submit a:
Resume
Cover letter
Three professional references
Applications will be reviewed on a rolling basis until the position is filled.
No phone calls, please.

Employment type
Full-Time

Work arrangement
No