Accommodation account manager

We’re hiring! 🚀
bnetwork is a specialist SaaS accommodation management company, supporting major B2B events across Europe (congresses, exhibitions, festivals, trade fairs) since 2004. With our proprietary software and customer-centric approach, we work on high-profile events such as Mobile World Congress, Web Summit, ISE, CPHI, and more.
We have a new opportunity in our Client Department as a Accommodation account manager.
Take a look at the role below — we’d love to hear from you!
Main responsibilities
Booking management and relationship with participants
Manage participants' accommodation requests.
Respond to specific requests (modifications, special requests, reminders).
Propose solutions adapted to each customer profile, in relation to the available offer.
Issue commercial proposals according to the project.
Project monitoring and internal coordination
Manage contracts, conditions and offers in internal tools (Manage, Mantra).
Ensure the correct integration of the data into the system.
Coordinate with hotels to ensure availability, rate consistency and conditions.
Billing and administrative follow-up
Drafting reservation contracts.
Follow-up of payments and billing of services provided.
Transmit the necessary information to the finance team and ensure the traceability of exchanges.
Tracking customer satisfaction
Follow up on participant feedback and anticipate complaints.
Handle anomalies and incidents related to bookings.
Work in coordination with partners to provide timely and effective solutions to problems encountered.
Technical Skills:
Hotel booking: mastery of the booking process, from negotiation to confirmation.
Marketing: the ability to promote the discounts and exclusive offers offered.
Service quality control: management of customer returns on time,
Administrative monitoring: rigor in the management of contracts, reminders and invoicing.
Digital tools: Manage, Mantra, Office Pack.
Soft skills:
Rigor: pay attention to delays in offers, prices and communication with customers.
Communication: negotiation, active listening, information management, internal/external communication.
Adaptability and responsiveness: contingency management and adjustments to customer needs
Teamwork: collaboration, good understanding with internal teams.
Work ethic: integrity, responsibility, professionalism, respect for quality standards, etc
Interested, or know someone who could be a great fit? We look forward to hearing from you!

Employment type
Full-Time

Work arrangement
No