Inside Account Manager – Technology Sales, Western U.S. Clients (Remote)

Inside Account Manager – Technology Sales, Western U.S. Clients (Remote)
Full-Time | Base + Commission / Performance Incentives
About GigaKOM
For more than 20 years, GigaKOM has delivered enterprise-level IT solutions to K–12 school districts, higher education institutions, state and local government agencies, and commercial organizations across California and the Western U.S. Through partnerships with leading technology manufacturers and distributors, we provide secure, scalable networking, wireless, security, cloud, and infrastructure solutions.
As GigaKOM continues to grow across California, Arizona, Nevada, and other Western U.S. markets, we are seeking a motivated Inside Account Manager to support client relationships, drive sales activity, and help expand our customer base.
This is a fully remote position ideal for a relationship-driven sales professional with experience in technology sales, account management, quoting, vendor coordination, and customer follow-up.
Location
Remote
This is a remote position supporting clients across the Western U.S. Candidates must be able to maintain regular overlap with U.S. Pacific Time to support client communication, vendor coordination, sales meetings, and internal team collaboration.
Position Overview
The Inside Account Manager plays a key role in supporting revenue growth, maintaining strong client relationships, managing account activity, and assisting with sales execution across assigned accounts.
This role works closely with Account Executives, Sales Operations, Engineering, Purchasing, and vendor partners to support customer needs, prepare quotes and proposals, follow up on opportunities, and maintain accurate account records.
This is a full-time remote position for a motivated sales professional who can manage account activity, support client needs, and contribute to revenue growth across Western U.S. markets.
The ideal candidate has technology sales or account management experience, strong communication skills, attention to detail, and the ability to work independently in a remote environment.
What You’ll Do
Account Management & Client Support
Serve as an inside sales contact for assigned Western U.S. clients
Maintain regular communication with IT leaders, procurement teams, business contacts, and customer stakeholders
Support existing customer relationships through timely follow-up and professional communication
Identify cross-sell and upsell opportunities within existing accounts
Partner with outside Account Executives on account strategy, territory planning, and customer engagement
Help maintain high levels of client satisfaction and retention
Sales Execution & Revenue Support
Prepare quotes, proposals, and customer correspondence aligned with client needs
Follow up on active opportunities, pending quotes, and customer requests
Support pipeline development and opportunity progression
Maintain accurate sales activity, pipeline tracking, and forecasting information
Contribute to assigned revenue, gross profit, and margin objectives
Assist with renewal opportunities, add-on sales, and customer expansion initiatives
Vendor & Pricing Coordination
Work with distributors, manufacturers, and technology partners on pricing requests
Gather product information, availability, lead times, and deal registration details
Coordinate special pricing, discounts, and vendor programs where applicable
Support RFP responses, bids, and compliance documentation
Ensure timely and accurate quote turnaround for customers and internal sales teams
CRM, Order & Sales Administration
Maintain accurate CRM records, account notes, opportunities, contacts, and follow-up tasks
Coordinate with Purchasing and Operations on order status, product availability, and customer updates
Support order handoff and communication between Sales, Purchasing, Engineering, and Project Management
Track customer requests, open items, and next steps to ensure timely completion
Help improve sales process consistency and documentation
Client Communication & Follow-Up
Respond to client questions regarding quotes, product information, renewals, and order status
Coordinate internal resources to address customer needs
Support customer-facing communications with professionalism and urgency
Escalate issues or opportunities to Account Executives and leadership when needed
Build trusted relationships through consistent and reliable follow-through
Professional Development
Continue developing knowledge of enterprise IT products and solutions
Learn about networking, wireless, cybersecurity, cloud, and infrastructure technologies
Stay current on vendor programs, public sector purchasing, and technology trends
Participate in sales training, vendor training, and internal enablement activities
Qualifications
Required
3–5+ years of sales, inside sales, customer service, or account management experience
Experience in technology sales, IT products, infrastructure, networking, cloud, security, or related fields preferred
Strong written and verbal communication skills in English
Strong organizational skills and attention to detail
Ability to manage multiple accounts, opportunities, and follow-up activities
Comfortable working independently in a remote environment
Proficiency with Microsoft Office, Excel, CRM tools, and business communication platforms
Ability to maintain regular overlap with U.S. Pacific Time
Preferred
Experience supporting SLED, K–12, higher education, government, or public sector accounts
Familiarity with technology vendors such as:
Cisco
Cisco Meraki
HPE Aruba
Extreme Networks
Palo Alto Networks
Fortinet
Microsoft
Knowledge of public sector procurement processes, RFPs, RFQs, bids, and cooperative purchasing
Experience working with distributors, vendor pricing programs, and deal registration
Experience with CRM or PSA platforms such as Autotask, NetSuite, Salesforce, HubSpot, or similar systems
Core Competencies
Inside sales and account management
Client relationship development
Quote and proposal coordination
Vendor and distributor communication
CRM and pipeline management
Sales follow-up and opportunity tracking
Technology product awareness
Public sector and SLED sales support
Customer service and professionalism
Organization and attention to detail
Cross-functional collaboration
Remote work discipline and accountability
Compensation & Structure
This is a full-time remote position.
Compensation includes base compensation plus commission and/or performance-based incentives.
Competitive compensation based on experience, sales background, technology familiarity, and applicable industry experience.
Performance-based incentives may be available based on sales results, account growth, lead follow-up, and measurable outcomes.
Work schedule will be aligned with business needs, client communication, and U.S. Pacific Time team collaboration.
Why Join GigaKOM?
Established reputation serving public sector and enterprise markets across California and the Western U.S.
Opportunity to support and grow technology accounts across K–12, higher education, government, and commercial markets
Exposure to enterprise networking, wireless, security, cloud, and infrastructure solutions
Strong partnerships with leading technology manufacturers and distributors
Collaborative environment with Sales, Engineering, Purchasing, Project Management, and Operations teams
Fully remote structure with long-term growth opportunities
If you are a motivated inside sales professional with strong communication skills, technology interest, and a commitment to customer follow-through, we encourage you to apply and join GigaKOM’s growing sales team.

Employment type
Full-Time

Work arrangement
Yes