College Counselor

College Counselor Job Description
About HelloCollege
At HelloCollege, we help families navigate all aspects of college planning from start to acceptance. Our program consists of one-on-one virtual counseling sessions, interactive group workshops, online e-learning, and other educational resources. Our goal is to help students get into their top-choice college, reduce the costs of college, and graduate on time with a job in their major. Our role is to reduce the stress of students and parents by properly preparing and guiding students through college planning.
About the College Counselor Role
As a HelloCollege College Counselor, you will be responsible for guiding a caseload of students and families through the HelloCollege program. You will strive to ensure every student completes the program and accomplishes their college planning goals while also helping the company grow. This is a mid-level position for an experienced professional. The College Counselor will report to the Director of Counseling.
What Success Looks Like
Manage a caseload of up to 150 students according to HelloCollege program blueprint and counselor service level agreements including meeting cadence and support response times
Maintain expert knowledge of high school curricula, extracurricular and leadership choices, summer program applications, and standardized test planning to make recommendations regarding admissions strategies.
Maintain 95% healthy contact rating, 95% retention rate
Contribute to efforts to drive referrals, testimonials and online reviews
Conduct formal consulting sessions with students on a bi-monthly basis, chronicling and sharing with relevant stakeholders notes and action items
Maintain reasonable levels of communication with students and families outside of formal sessions through various channels (e.g. email, etc.)
Assists in overseeing partnerships with schools and organizations
Creates positive and lasting relationships with families
Diligently track all communication and keep client files updated in CRM
Facilitate and lead up to four online workshops/month based on your areas of subject matter expertise
Maintain knowledge of higher education and college planning trends
Actively participate in team meetings, knowledge sharing, shadowing and mentoring of other team members
Be an active leader in developing a positive company culture and promote company growth
What Skills And Experience Needed
Master’s degree or College Counseling certification required
Experience with highly selective college counseling, college admissions, school counseling, or student advising is required
Highly knowledgeable about selective, highly selective, and ivy level US colleges and universities
Ability to connect with students and parents from diverse academic, ethnic/racial, and financial backgrounds
Excellent written and verbal communication skills
Demonstrated ability to work collaboratively and build relationships with diverse stakeholders
Strong case management skills: ability to juggle multiple priorities, attention to detail, and ability to prioritize tasks appropriately
Proficient technology skills (required) using Microsoft Office (Word, Excel, PowerPoint) & Google Drive (Docs, Sheets, Slides), and able to quickly learn how to use new programs/systems
Public speaking and event facilitation experience is expected
Additional Skills That Set You Apart
An outgoing personality with great energy and excellent virtual presence
A passion for helping students achieve better outcomes
Highly motivated and results-driven with a track record of meeting and exceeding goals
Experience working with students with learning differences
Average schedule is 12-8:30pm (CST)
Applicants in CST, MST, and PST time zones preferred
Workload varies by season, with busy season April-December
Salary range starting at $65,000
HelloCollege Benefits
Health/Dental/Vision
Employer Paid Short-term and long-term disability insurance
401k
Unlimited PTO
Dedicated professional development days to visit and research colleges
Coverage for professional memberships (ex. NACAC)
Bonus incentives for referrals, reviews
Opportunity to earn extra income by conducting college planning consultations with prospective families

Employment type
Full-Time

Work arrangement
Yes