Hotel Front Desk Manager

Location: Hakuba
Contract term: Full time
Work hours: Average of 40 hours per week
THE ROLE OVERVIEW
We are seeking an experienced and enthusiastic individual to join us as a Front Desk Manager. As a front desk manager, you will be responsible for assisting guests, handling bookings, and assisting the hotel operations manager with training and overseeing other guest services staff members. The ideal candidate should have previous experience supervising a guest services team, and posses excellent communication skills in English and Japanese, and have the ability to multitask in a fast-paced environment.
FRONT DESK MANAGER KEY RESPONSIBILITIES
1. Guest Support & Inquiries: Respond to guest questions and requests promptly across various communication channels, ensuring a positive experience.
2. Reservation Management: Assist with booking services, handle guest check-ins and check-outs, and ensure accuracy in guest details and payment transactions.
3. Concierge Services & Problem Resolution: Provide local recommendations, arrange transportation, and address guest complaints or concerns to ensure satisfaction.
4. Staff Supervision & Training: Assist with creating staff schedules, delegate tasks, and train the guest service team to maintain a productive environment.
5. Coordination & Payment Processing: Manage guest accounts, fulfill amenity requests, and process payments accurately while maintaining proper records.
WHAT YOU NEED
Legal right to live and work in Japan (visa support available)
Japanese or international license preferred
Experience working in guest services or reception preferred
Excellent communication skills, both verbal and written, to effectively interact with guests from different cultural backgrounds
Business level or higher Japanese ability
Business level or higher English ability
Exceptional problem-solving abilities to address guest concerns and provide appropriate solutions
Knowledge of local attractions, activities, and services in Hakuba to offer accurate recommendations and assist with guest inquiries
Attention to detail to ensure accuracy in guest reservations, billing, and other administrative tasks
Proficiency in using hotel management systems and software for reservation management and guest communication
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Flexibility to work varying shifts, including weekends and holidays, to accommodate guest needs
Cultural sensitivity and respect for diverse guest backgrounds and preferences
Positive attitude and the ability to work effectively as part of a team to ensure a seamless guest experience
WHAT WE WOULD LIKE YOU TO BE LIKE
You speak Japanese and English, and are comfortable working in both languages
You are reliable and trustworthy
You care about your appearance
You have a great team spirit and easily connect with others
You have a guest-first approach to hospitality
Preferably already located in Japan
WHAT WE CAN DO FOR YOU
A Competitive Monthly Salary (Depending on experience)
Free private staff accommodation year-round
Enrollment in company social insurances
Great paid leave policies
Discounts at local restaurants and businesses
A friendly, enjoyable work environment on a young and international team
Potential for advancement
GUEST SERVICE SPECIALIST SHIFTS
Staff are required to work approximately 40 hours per week. All Guest Service Stations are either open to guests from 7am to 7pm, or 7am to 10pm daily which necessitates organizing shifts within these hours depending on the venue.

Employment type
Full-Time

Work arrangement
No