Restaurant Service Assistant Manager

Role: Restaurant Service Assistant Manager
Location: Hakuba
Contract: Seasonal/Full Time
Period: December 2026 - March 2027
Work hours: Average of 40 hours per week
ROLE OVERVIEW
We are seeking talented individuals to join the HHG team as Restaurant Assistant Managers at various venues located by the Happo One resort. You will oversee daily operations at one of our establishments, ensuring exceptional customer service and creating memorable dining experiences. The ideal candidate should possess strong leadership and communication skills, a warm personality, and the ability to thrive in a fast-paced environment. In addition to managerial duties, you may assist with food and beverage service, bar operations, and coffee preparation. Some establishments operate during breakfast hours requiring morning shifts.
ASSISTANT MANAGER DUTIES
Food and Beverage Operations: Oversee all aspects of food and beverage service, coordinate with kitchen staff, ensure timely preparation, and maintain high standards of presentation and quality.
Customer Service: Ensure exceptional service by training and supervising staff, addressing customer inquiries and concerns, and promptly resolving issues.
Beverage Program: Maintain beverage menu with diverse alcoholic and non-alcoholic options. Train staff on cocktail recipes and presentation, and ensure proper beverage handling.
Coffee Program: Manage coffee preparation and service, train staff on brewing methods, maintain quality and consistency, and keep equipment properly maintained.
Inventory Management: Assist with tracking supplies for front-of-house operations, including alcohol, mixers, coffee supplies, and other essentials.
Staff Management: Assist venue managers with scheduling, delegating tasks, and assigning positions during service.
Financial Management: Handle cash transactions, maintain accurate registers, ensure compliance with procedures, monitor inventory, and implement cost control strategies.
Sanitation and Safety: Maintain clean, hygienic environment, adhere to health and safety regulations, and regularly inspect equipment for cleanliness and functionality.
Team Leadership: Train, motivate, and supervise staff while fostering a positive work environment and coordinating with other departments for seamless operations.
WHAT YOU NEED
Previous experience as a restaurant assistant manager or supervisor
Legal right to live and work in Japan (typically via a Working Holiday Visa)
Excellent interpersonal and communication skills
Willingness to work flexible hours, evenings, mornings, weekends, and holidays, as per the requirements of the establishment
Ability to handle a fast-paced and dynamic work environment and to stand for long periods, lift heavy objects (such as kegs or cases of beverages), and handle the physical demands of the job
Strong work ethic and a team first mentality
English fluency; Japanese a bonus
Driving license and International Driving Permit
Ability to commit until March 31, 2027
WHAT WE WOULD LIKE YOU TO BE LIKE
You are reliable, respectful, and professional in attitude and appearance
You enjoy working in a team and adapt easily to new environments
You are solution-focused and calm under pressure
You love nature, snow, and creating great guest experiences
WHAT WE CAN DO FOR YOU
Competitive hourly rate
Subsidized shared accommodation
Discounts at all HHG restaurants and bars
A variety of shift patterns to allow for plenty of time on the mountain
The opportunity to live and work and play in one of the world's snowiest ski resorts
Potential for longer-term or returning opportunities
STAFF SHIFTS
Assistant Managers are required to work approximately 40 hours per week. HHG F&B venues will be open from 7am and stay open until 10pm or later, which necessitates organizing shifts between these hours.
ACCOMMODATION
HHG provides staff accommodation in central Hakuba (mainly in Happo Village, Wadano, and Kamishiro). Options include shared, dormitory, or private rooms depending on your role.

Employment type
Part-Time

Work arrangement
No