F&B Service Associate

Role: F&B Service Associate
Location: Hakuba
Contract term: Seasonal/Full Time
Period: December 2026 - March 2027
Work hours: Average of 40 hours per week
THE ROLE OVERVIEW
We are looking for skilled Restaurant Service Associates to join our team. In this role, you will provide outstanding customer service, maintain a spotless and organized environment, and ensure a memorable dining experience for our guests. The ideal candidate should possess excellent interpersonal skills, a welcoming demeanor, and the ability to thrive in a dynamic setting. You may also assist with food service, coffee preparation, cocktail making, and other related tasks.
SERVICE ASSOCIATE DUTIES
Food Service: Assist with serving food, clearing tables, and collaborating with kitchen staff. Demonstrate knowledge of menu items and make recommendations to guests.
Customer Service: Provide warm, efficient, and attentive service to customers. Engage with patrons, understand their preferences, and address their needs courteously.
Beverage Service: Mix and serve a variety of alcoholic and non-alcoholic beverages. Maintain comprehensive knowledge of cocktail recipes, garnishing techniques, and present drinks professionally.
Coffee Preparation: Prepare various coffee beverages, including espresso, cappuccinos, and lattes. Be familiar with different brewing techniques, coffee flavor profiles, and handle coffee equipment with precision.
Cash Handling: Process payment transactions with accuracy and efficiency.
Cleanliness and Hygiene: Follow strict sanitation practices, maintain immaculate and organized work areas, sanitize utensils, and adhere to health and safety regulations.
Teamwork: Collaborate seamlessly with servers, kitchen staff, and management to ensure smooth operations and remarkable customer services.
REQUIREMENTS
Legal right to live and work in Japan (typically via a Working Holiday Visa)
Experience as a barista, bartender, host, or server preferred
Excellent interpersonal and communication skills
Willingness to work flexible hours, evenings, mornings, weekends, and holidays, as per the requirements of the establishment
Ability to handle a fast-paced and dynamic work environment and to stand for long periods, lift heavy objects and handle the physical demands of the job
Proficiency with POS systems and cash handling
Flexibility to work evenings, weekends, and holidays as needed
Ability to thrive in a fast-paced environment and handle physical demands
Strong work ethic and a team first mentality
English and Japanese fluency
Driving license and International Driving Permit
Ability to commit until March 31, 2027
WHAT WE WOULD LIKE YOU TO BE LIKE
You are reliable, respectful, and professional in attitude and appearance
You enjoy working in a team and adapt easily to new environments
You are solution-focused and calm under pressure
You love nature, snow, and creating great guest experiences
WHAT WE CAN DO FOR YOU
Competitive hourly rate
Subsidized shared accommodation
Discounts at all HHG restaurants and bars
A variety of shift patterns to allow for plenty of time on the mountain
The opportunity to live and work and play in one of the world's snowiest ski resorts
Potential for longer-term or returning opportunities
SERVICE ASSOCIATE STAFF SHIFTS
F&B Service Associates are expected to work up to 40 hours per week in flexible shifts that can extend until 10pm to accommodate the restaurant's operating hours. Some venues stay open until 2am. Shifts may also include morning shifts starting at 7am for breakfast service, as well as afternoon and Happy Hour shifts.
ACCOMMODATION
HHG provides staff accommodation in central Hakuba (mainly in Happo Village, Wadano, and Kamishiro). Options include shared or private rooms depending on your role.

Employment type
Part-Time

Work arrangement
No