Customer Success Manager

Regroup Mass Notification — a global company with headquarters in Dallas — is looking for a customer success manager. Regroup believes in working with talented yet humble people who care about our core mission: Keeping communities and organizations safe and informed.
The Customer Success Manager focuses on the long-term customer relationships by proactively determining solutions to potential client pain points, identifies upselling opportunities while ensuring customer satisfaction
You will be responsible for:
Understanding customer outcomes by communicating with customers, analyzing customer health metrics, running NPS and gathering other feedback.
Delivering and communicating ROI to the clients, throughout the customer lifecycle
Manage and grow the company’s book of business, responsible for renewals
Conduct QBR meetings and consult the clients
Act as a Customer Advocate by learning about our clients
Build Trust and Transparency with Clients
Enhance Customer Training
Evaluate and Analyze Customer Needs
Onboard New Clients
Promote Customer Loyalty
Manage customer requests, expectations, and communication.
Being the main point of contact between the company and a number of named accounts
We have seen people with these traits have great careers in our company:
Entrepreneurs - we’re looking for a self-starter, someone who needs little direction and takes a high level of ownership over responsibilities
Previous successful Inside Sales, account executives, or Customer Success Experience
People person - enjoys talking to customers and helping them solve problems
Ability to create structure in ambiguous situations and design effective processes
Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
What we have to offer you
Great culture, flexible work environment, fully remote work opportunity
Salary plus opportunities for bonuses and commissions
A mission-driven career that literally saves lives. At our core, we keep institutions afloat and efficient by making communications easy and effective. We keep individuals and entire communities safe by offering the best-in-class emergency notifications on any device.
Minimum Requirements
Proficient or native English with impressive executive presence and communication abilities
Demonstrates technology proficiency
Driven, self-motivated, enthusiastic, and with a “can-do” attitude
A strong and assertive communicator who can address negative sentiments
3+ years of previous successful Inside Sales or Customer Success Experience is a MUST
Proven results in the renewal process
Robust understanding of B2B SaaS Business Model and proven prior experience in B2B SaaS
Experience in working with complex, multi-divisional, multi-geographical customers
Proven experience managing clients from the United States of America
Previous Sales experience is preferred but not required
This is a 1099 contract position.
A Background Check is required.
Only resumes written in English will be considered.
A good computer and a reliable home internet connection are a must.
We believe in leading with love and doing our best. If this sounds like you, then we should probably talk sooner than later.

Employment type
Full-Time

Work arrangement
Yes