Night Auditor - Part Time

Accolades with an Award-Winning Hotel
Five-Time #1 Best Historic Hotel in America-USA Today (2021 – 2025)
#1 Best Historic Hotel and Best Social Media-Historic Hotels of America
2025 Preferred Hotels & Resorts in Pennsylvania-S. News and World Report
Voted Best Hotel in the Lehigh Valley-TripAdvisor
Awarded as Top Workplace-Morning Call
Why Work for Us
Historic Hotel Bethlehem offers their employees the opportunity to work alongside a team of dedicated individuals who are devoted to embracing the hotel’s culture and legacy. We strive to develop a team with pride and passion in each role to take care of guests and each other.
POSITION SUMMARY:
Performs front office and night audit duties for the entire Hotel within the standards set forth by Historic Hotel Bethlehem. Takes ownership of the guest experience by maintaining a positive and proactive rapport. Manages the arrival, departure and overall experience for hotel guests. Must be able to work weekends and holidays.
SKILLS REQUIRED TO PERFORM ESSENTIAL DUTIES:
Strong customer service orientation
Strong listening skills and patience
Ability to deal well with people in a professional and courteous manner
Excellent phone skills
Experience with hotel software preferred
REQUIREMENTS
Provide a first-rate guest experience
Provide information to guests about hotel policies, services and amenities
Respond to requests from guests for assistance and information about the local area
Selling and up-selling rooms to “walk-in” customers
Communicate with the sales department to ensure knowledge of key accounts and groups
Entering/changing reservation information on the computer system
Posting charges to guest accounts
Processing payments from guests
Closing, balancing and making necessary corrections to guest accounts
Counting and balancing cash, credit cards and direct bill accounts
Investigation or analyzing out-of-balance situations and making adjustment or corrections as needed
Completing various computer audit reports
Performing all the duties as outlined in the training manual
Listening for or anticipating and responding to guest complaints
Operating hotel switchboard or PBX. Use established greeting when answering the phone or meeting guests in person. Speak with attitude of warmth and friendliness. Find a way to say “yes” to their needs if you are reasonably able to do so. Look for ways to be helpful and courteous.
Maintaining daily logs
Balancing shift work and cash drawers
Complete duties assigned by supervisors
You are part of the property’s security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies.
Ability to work weekends and holidays a must
QUALIFICATIONS:
Must be 18 years of age or older. Must have a high school diploma or equivalent. Must be able to communicate effectively and verbally in English. Excellent hospitality skills. Self-motivated with excellent organizational skills and attention to detail. Ability to work a flexible schedule including extended hours, weekends and holidays.
PHYSICAL REQUIREMENTS:
Also, applicants must have the ability to use abdominal and back muscles and be able to stand for the duration of the shift. Must also have the ability to make fast, simple, repeated movements of the fingers, hands, and wrists, and to reach and stretch, bend, kneel and squat.
There will be a pre-employment drug screen and a nationwide criminal background check.

Employment type
Part-Time

Work arrangement
No