Helpline Coordinator

Position
Helpline Coordinator
Summary
The Helpline Coordinator is responsible for developing a command of non-clinical autism content, including an in-depth knowledge the disability service systems in New Jersey, in service of Autism New Jersey’s 800.4.AUTISM Helpline.
Required Qualifications
Dedication to helping improve the lives of people with autism
Ability to work as a team, exhibit professionalism, and exercise good judgment
Ability to learn, understand, and recall complex ideas and solve novel problems
Proficiency with Microsoft Office products (Microsoft Word, Excel, Access, Outlook, PowerPoint)
Excellent organizational skills
Excellent oral and written communications skills
Excellent time management and calendar control
A master’s degree in social work, human services, direct service provision, special education, or a related field
Ability to master content and deliver presentations
Desired Qualifications
Spoken and written Spanish proficiency
Knowledge of autism, Applied Behavior Analysis; effective treatment; and the early intervention, educational, and adult service systems that support individuals with autism
Knowledge of health insurance, including prior authorizations, mental health parity, medical necessity, appeals
Demonstrated proficiency using, maintaining, and improving databases (e.g., Bloomerang, iCarol, Navigate)
Core Responsibilities:
Answer calls and respond to emails received on our 800.4.AUTISM Helpline
Work compassionately and patiently with individuals and families in crisis
Record call progress and notes in Autism New Jersey’s computer call module
Attend information fairs and community events
Hold meetings with, develop relationships with, and assist service providers, professionals, case managers, care managers, and other state actors
Learn and master information about autism, effective treatment, and service navigation
Universal Responsibilities
Maintain all relevant professional standards including ethics and confidentiality and all applicable certifications and licenses
Represent Autism New Jersey in the community where appropriate
Participate in agency events and any other activities as directed by your supervisor
Collaborate across departments on various projects to support the mission and vision of Autism New Jersey
Provide outstanding customer service by phone, email and in person
Notes
This is a 40-hour per week position that is non-exempt from overtime rules. The work week is typically Monday – Friday 8am-5pm and subject to approval by the Executive Director. The schedule may occasionally include weekends and evenings and vary depending on the needs of the agency.
Benefits (including but not limited to)
Generous PTO and sick time
3% retirement contribution match
Medical and dental insurance
Long-term disability insurance

Employment type
Full-Time

Work arrangement
No