Retail Thrift Store Supervisor

As a Supervisor you are responsible for supporting thrift store operations and services. Effectively execute job duties listed, manage unexpected events, and effectively communicate the store goals with direction and training. Uphold core values in coaching and training while embodying the mission of Saint Vincent de Paul. The enthusiasm and culture of SVdP must be lived and communicated throughout the store, staff, volunteers and community.
Supervise daily operations while following management directives, SVdP policies and leading a team to maintain standards. Oversee and direct staff and volunteers with clear communication of expectations and goals. Ensure SVdP mission and values are maintained at all times showing dependability and commitment.
Train on all policies and procedures consistently; reporting all incidents to the manager within 24 hours via written documentation/phone call and/or at the conclusion of situations for all emergencies.
Train; oversee new and existing staff and volunteers in the areas of customer service, pricing, merchandising, donations, sorting and processing. Coach individuals in position within the store operations.
Exhibit and train exceptional customer service skills with hospitality in all positions including cashier and donation drop off and throughout the store.
Supervise employees and volunteers engaged in sales, cash handling, donations, vouchers, reconciling cash with sales receipts, preparing any and all required paperwork.
Follow employee schedules, reporting changes, absences and tardies to the manager.
Display all merchandise in an inviting manner with weekly rotation to maximize sales
Adheres, maintains and trains consistent store pricing according to SVdP policies
Supports promotions within store and district
Ensures all training is understood and completed including according to policies
Ensures the store is safe, clean, well organized and secure. Reports potentially unsafe conditions or security violations to management. Files incident reports and all paperwork in a timely manner.
Maintains all safety and cleanliness standards, follows cleaning schedule and maintaining rotational cycle.
Responsibilities as a leader:
Demonstrate accountability in living out SVdP mission and Core values with employees, staff, volunteers and customers
Communicates changes and goals to team members with clarity, respect and compassion
Coachable, approachable, and demonstrates the ability and courage to accept constructive feedback with truth and humility
Responsible for helping as needed, going the extra mile to welcome and appreciate all.
Responds promptly to customer needs and resolves problems effectively while communicating situations to manager
Resolves interpersonal conflict with confidentiality while not blaming others, listening without interruptions or emotional response.
Follows all policies and procedures but possess the ability to use discretion when non-routine situations arise and reports situations to manager and HR
Treats all people with dignity and respect. Works ethically with integrity and upholds SVdP Mission and Core Values
Communicate honestly, clearly with compassion and positivity. Comfortable giving directions to staff and volunteers including coaching
Approach others in a tactful, professional manner. Treats all with respect and compassion.
Accepts responsibility for actions and inaction while working to learn from mistakes and adjusts accordingly
Drive sales, donations and operations while working to train up team members in support of goals and objectives
Direct and monitor operations and employee performance while reporting to manager
Physical Requirements:
Twisting, bending, moving, kneeling, crouching, climbing and lifting consistently throughout shift
Acute vision and hearing, with loud, bright and dark environmental conditions at times
Standing on feet, in position for 8+ hours
Ability to lift 30+ lbs at times
Outside exposure at times including heat, cold, wind, rain and seasonal conditions
Must be available on weekends; 32+ hours weekly
Knowledge, Skills and Abilities
Experience in cash handling, POS and customer service; including paperwork
Provide effective communication, including written, oral and hands on training with clear communication in approachable, respectful redirection and correction
Strong organizational skills with adaptability and understanding of unexpected events
Ability to handle multiple tasks simultaneously
CORE VALUES
Authentic: We are real. Maintain the mission and values of SVdP while being authentic to ourselves and vulnerable with others
Teamwork: We do it together. Collaborate and support individuals and team in an environment
Compassion: We care. Be respectful, kind and serving all people with humility and care
Effective Communication: We talk and actively listen with respect and intentional
constructive perspective sharing perceptions and expectations
Accountable: We own it. Accept responsibility for actions and inactions with ownership

Employment type
Full-Time

Work arrangement
No