Installation Technician

Job Summary:
The Installation/Service Technician is responsible for installing and troubleshooting fiber to the home and any service changes. This position is also responsible for the customer’s setup of equipment such as modems and routers, and basic plant maintenance.
Supervisory Responsibilities:
None
Duties/Responsibilities:
Installation of fiber to the home services, along with troubleshooting impairments
Perform site surveys
Be able to read system maps, designs, and symbols
Provide excellent customer service to new and existing customers
Work in confined spaces such as crawl spaces and attics
Work in high places such as on roofs, poles, or ladders
Maintain accurate inventory of company property in your care (e.g. modems, routers, tools, etc.)
Track and complete work as assigned through company’s CRM
Other duties/responsibilities as needed.
Required Skills/Abilities:
Excellent communication skills, both written and verbal
Must be able to pass a background check
Must be able to pass a drug/alcohol screening
Must be able to troubleshoot and problem solve issues related to fiber to the home impairments.
Must be able to work overtime
Excellent communication and customer interaction skills, as well as working together as a team.
Ability to work unsupervised, as well as self-motivation
Education and Experience:
High School diploma or equivalent
Must have a valid driver’s license
Physical Requirements:
Prolonged bending, twisting, standing, and reaching
Carry, climb, extension ladders,
Use hand tools such as drills, hammers, wrenches, and screwdrivers, shovel
Work outside for extended periods in any season and/or during inclement weather
Must Be able to walk, bend and lift while carrying up to 75 pounds
Compensation and Benefits:
Salary is commensurate with experience
Health, Vision, Dental, and Life insurance
Retirement plan with Company match
Paid time off, paid sick time, and paid holidays
Free service if you live within our service area
Company provided equipment, such as: tools, laptop, cell phone, vehicle

Employment type
Full-Time

Work arrangement
No