General Manager

As General Manager, you will lead the launch and ongoing success of NH Hotels Wollongong, driving operational excellence, strong commercial performance and exceptional guest experiences.
This hands-on leadership role will oversee all aspects of the hotel's operation, including accommodation, restaurant and bar offerings, while playing a pivotal role in bringing the property to life. From recruitment and culture building through to the successful launch and ongoing operation of the hotel, you will set the foundations for long-term success at one of Wollongong's newest hospitality destinations.
Key Responsibilities
Lead the pre-opening journey, including recruitment, training, systems implementation and operational readiness.
Establish a service culture that delivers outstanding guest experiences from day one.
Build, develop and inspire a high-performing hotel team aligned with Minor Hotels' values.
Oversee all hotel operations, including Front Office, Housekeeping, Food & Beverage and Maintenance.
Drive financial performance through effective budgeting, forecasting, revenue management and cost control.
Lead the restaurant and bar operation, ensuring strong guest satisfaction and commercial results.
Champion NH Hotels Wollongong within the local community and develop strong relationships with tourism, corporate and industry partners.
Manage all aspects of workforce planning, team engagement and talent development.
Ensure compliance with all licensing, WHS, food safety and legislative requirements.
Maintain exceptional standards of presentation, cleanliness and asset care throughout the property.
Monitor guest feedback, online reputation and service performance, implementing improvements where required.
Collaborate with regional support teams to maximise business performance and achieve strategic objectives.
Previous experience as a General Manager within a hotel, resort or hospitality environment.
Experience operating under Hotel Management Agreement environment is essential.
Strong operational knowledge across both Rooms Division and Food & Beverage.
Demonstrated success leading hotel operations and delivering commercial outcomes.
Experience managing budgets, forecasting, labour costs and financial performance.
Proven ability to build, lead and develop high-performing teams.
Strong stakeholder management and relationship-building skills.
Guest-focused leadership style with a passion for service excellence.
Excellent communication, organisational and problem-solving abilities.
Sound understanding of WHS, compliance and licensing requirements.
Current RSA certification.
Previous pre-opening experience will be highly regarded but is not essential.

Employment type
Full-time

Work arrangement
No