Data Centre Technician (Tier 2)

Job Title
Data Centre Technician (Tier 2)
Job Description Summary
Job Description
Job Description
The Facilities Management Technician oversees day-to-day data centre facility operations, coordinating maintenance, change management, and incident response to ensure compliant, resilient infrastructure performance.
Key responsibilities:
Oversee maintenance activities and coordinate change implementation across data centers
Provide onsite support during scheduled maintenance windows
Review and validate technical documents such as MOPs, Risk Assessments, and SOPs
Manage vendor change requests through the internal change management process
Consolidate maintenance schedules and monitor change records
Support risk-based approvals and escalations, including preparation for CAB reviews
Respond to facility incidents and alarms by verifying affected areas and coordinating with providers
Ensure emergency procedures are activated where required
Maintain accurate maintenance, change, and audit records
Provide regular operational updates on facility activities, support requests, and performance
Requirements:
1–2 years of relevant onsite experience in data center operations, facilities support, or a similar environment
Ability to complete a tailored training plan related to the role
Working knowledge of data center infrastructure systems, including electrical, mechanical, HVAC, fire suppression, and monitoring systems
Strong communication skills, with the ability to provide updates clearly, escalate issues promptly, and work effectively within structured maintenance and incident processes
Familiarity with incident management, change management, and risk-based review of vendor maintenance activities in operational environments
INCO: “Cushman & Wakefield”