Impairment Evaluation Administrator

Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career!
Perform advisory activities with prospective clients (i.e. claimants) which facilitate Impairment Evaluation (IE) practice operations
Qualifications
High school graduate; college degree preferred.
Knowledge of the EEOICPA program and key stakeholders’ operating practices (e.g. DOL Resource Centers) is strongly preferred -. Demonstrates strong verbal, written and interpersonal communication skills.
Strong computer skills.
Speaks, reads, writes, and comprehends English.
Demonstrates time management, organizational skills, and ability to function with minimal direction.
Previous experience in sales is helpful, but not required. The ideal candidate must be able to influence and motivate prospective clients to complete a process (minimize “fallout”)
Diligently maintains claimant contact records in Salesforce
Follows established policies and processes for claimant follow up
Offers subject matter expertise and creativity in helping claimants whose circumstances lie outside of established processes
Utilize strong phone skills – this role requires extensive time on the phone, but is not considered a Call Center position
Provide exceptional customer service to claimants
Build strong relationships with team members in the PCM Marketing organization (CWP Help Center, Outreach Coordinators), IE Navigators, and IE physicians.
Essential Functions/Areas Of Accountability
Liaising with PCM‘s Navigators to facilitate smooth transitions from the Auth process to scheduling of claimants for their appointment
Educating prospective IE clients on the benefits to them of an Impairment Evaluation
Sending written correspondence to claimants to obtain necessary clinical information ahead of the IE appointment
Obtain test results, medical records and other information necessary for the Impairment Physician to perform the Impairment Evaluation
Schedule the IE, where in-person or over the phone
Look for opportunities to engage claimants regarding PCM Home Care services when appropriate
The typical base pay range for this role is USD $56,160 - $76,960 per year.
Individual base pay depends on various factors, in addition to primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience, skills and other market-based factors.
Available Benefits Include
Medical
Dental
Vision
401(k)
Company Paid Short Term Disability
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Paid Time Off
Voluntary Benefits
Please contact Mark Rainey II at or at Mark.Rainey@procasemanagement.com today to learn more about our opportunities where you can make a difference in your own career!
Professional Case Management is an Equal Opportunity Employer.

Work arrangement
Yes