Tech Delivery Subject Matter Expert

Project Role : Tech Delivery Subject Matter Expert
Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes.
Must have skills : SAP Concur
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
Senior Concur AMS specialist responsible for handling complex issues, root cause analysis, and delivering minor enhancements while supporting continuous improvement.
Roles & Responsibilities
Resolve complex incidents escalated from L2
Perform root cause analysis and coordinate with SAP Concur for defects
Deliver minor enhancements such as workflow and policy updates
Analyze and resolve integration issues (card feeds, HR/Finance interfaces)
Drive problem management and eliminate recurring incidents
Support Concur releases and change management
Collaborate with vendors and stakeholders for issue resolution
Professional & Technical Skills
5–8 years SAP Concur experience
Strong knowledge of configuration and integrations
Understanding of APIs and data flows
Strong analytical and stakeholder coordination skills
Additional Information:
A 15 years full time education is required.

Work arrangement
No