Maintenance Technician

Location
BP - US NC - Remote
Business
Our Growth, Your Opportunity
At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do.
As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.
Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.
Job Description
Position Summary
The Maintenance Technician is responsible for performing repairs, renovations, and ongoing maintenance across a portfolio of single-family rental homes. This position supports property operations by ensuring homes are safe, functional, and well-maintained for residents. The role contributes to resident satisfaction, asset preservation, and operational efficiency. It requires strong technical expertise, effective communication, and the ability to manage multiple priorities in alignment with company objectives.
Essential Job Functions
Functional Responsibilities
Perform preventative, corrective, deferred, and emergency maintenance across assigned properties
Diagnose and complete repairs related to HVAC, plumbing, electrical, appliances, and general home systems
Complete and document work orders accurately and promptly using company-issued mobile devices
Operational / Departmental Support
Coordinate with dispatch, vendors, and internal teams to ensure timely service completion
Maintain inventory of tools and supplies needed for daily maintenance activities
Support property readiness by assisting with renovations, turns, and quality control checks
Provide a high level of customer service as the primary field representative
Promote company values and maintain professionalism in all interactions
Compliance & Risk Management
Ensure adherence to applicable federal, state, and local regulations
Maintain required documentation and reporting standards
Identify and escalate compliance or safety risks as appropriate
Follow OSHA and company safety standards; report unsafe conditions promptly
Additional Responsibilities
Maintain a courteous and professional demeanor with residents, vendors, and colleagues
Currently does not require on-call or emergency work, but may in the future
Perform other duties as assigned to support business objectives
Performance Expectations & Key Metrics
Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:
Complete an average of 3-5 work orders per day, depending on work order complexity and market volume
Maintain 90% or greater completion rate for assigned work orders
Complete at least 85% of work orders without vendor involvement.
Maintain repeat visits for the same issue below 5% monthly
Achieve resident net promoter scores of 8 or higher through resident survey platforms
Maintain 100% compliance with company safety policies, required certifications, and operational procedures
Complete required documentation, photos, and work order notes within the same day of service completion
Maintain inventory, tools, and company equipment in accordance with company standards and audit requirements
Complete all required training and compliance courses by assigned deadlines
Required Qualifications
Education
High school diploma or equivalent required
Experience
3+ years of experience in residential maintenance or related field
Skills & Competencies
Strong organizational and time-management skills
Effective written and verbal communication skills
Analytical thinking and problem-solving ability
Proficiency in mobile technology and work order systems
Ability to manage multiple priorities and meet deadlines
Preferred Qualifications
Experience in single-family rental or property management environments
Certifications in HVAC, electrical, or plumbing trades
Industry certifications or licenses: EPA Certification, HVAC Certification, or equivalent
Why work for Maymont Homes?
Our Mission - "We Positively Impact the Lives in the Communities We Serve." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.
Certified Great Place to Work® - Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.
Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.
Career Growth - With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact.
Strong Foundation - As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing.
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT

Work arrangement
Yes