Field Engineer (Customer Service)

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewGiven the recent advancement in IT and communications technologies, Public Safety Agencies are demanding Advanced Command & Control Center software solutions built around Cloud Computing, AI and Machine Learning (ML). Motorola Solutions is therefore expanding our Services team which will provide field engineering services to our APAC customers. Our intention is to develop the graduate engineer into a customer service engineer. We will invest in the required and applicable technology and service management training and certifications during the graduates career with MSI. You will be involved with and support the design and implementation of management, service and maintenance solutions for our customer networks, with goal towards eventually leading and managing this role independently.
Job Description
Primarily supporting the Field Engineer to provide remote and on-site support for our deployed systems, working with our service teams and vendors.
Support incident response and advanced root cause analysis
Create value added services and process optimisation by utilising automation, data analytics and best practices
Work directly with our customers to resolve issues, be the advocate and voice of the customer
In addition we will also train and expose the graduate hire to our core systems and devices, in order to develop the relevant expertise with the solutions we provide.
On-site support and out of hours work will be required.
Basic Requirements
Graduate in Degree in Engineering, Computer Science, Information Technology or equivalent discipline
Graduates with internship and/or project experience, strong interest and passion for the following would be preferred: Public Safety and Mission Critical operations, Data analytics, Automation, Cybersecurity, NOC & SOC, Customer Support, Maintenance and Life Cycle Management
Strong troubleshooting knowledge on network
Proven strong interpersonal and collaborative skills and be able to work and coordinate across various groups and functional teams
Excellent written and verbal communication listening, negotiation and presentation skills and problem solving skills
Have ITIL awareness and knowledge in Cybersecurity
Ability to integrate AI into everyday activities
Fresh graduates are encouraged to apply
Must be Malaysia Citizen
Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.